Service Assistant

Service Assistant

Service Assistant Job Summary :

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.

Responsibilities / Duties :

• Follows company food handling, guest service and safety procedures.
• Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot / Drive thru / trash enclosure
• Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings / vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
• Assist any guests in the dining room such as providing refills, utensils, condiments and / or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
• Cleans and sanitizes tables following guests departures.
• Assists in the training of new Service Assistants
• Supports and assists peers such as expeditors, cashiers, etc.
• Performs additional duties as assigned by the supervisor.
• Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements :

Qualification Standards :

We are a licensed El Pollo Loco Franchisee company with 29 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).

We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2030 and eventually looking to a multi-brand expansion throughout the USA.