Software Applications Operations Engineer

Position Overview

The Software Applications Operations Engineer will be responsible for investigating and resolving issues associated with all operational aspects of the Zelis payment processing systems and applications.

The Software Applications Operations Engineer position will work 2 pm - 10 pm EST.

What You’ll Do :

Performs daily administrative tasks such as working with daily check lists.

Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export

Maintain ticket queue, ensuring incoming requests and issues are addressed in a timely manner

Attend / Hold business discussions surrounding support of Zelis Payments systems

Identify / resolve issues related to malformed or misconfigured data

Partner with Support Engineers for creation of reports and files for disbursement to payers and providers

Participates in Maintenance / Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal / external notifications throughout

Communicate with clients and channel partners for production resolution / ticket closure

Continually monitor and maintain security measures

Maintain awareness of and ensure adherence to Zelis standards regarding privacy

Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA / SQL, Client Services and Quality Assurance to maintain client satisfaction

Work on complex assignments requiring judgment and initiative in order to resolve problems and making recommendations

Assist in reconfiguring Production processes when primary components fail

Assist with ensuring production documents are complete, current and stored appropriately

Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge

What You’ll Bring to Zelis :

3+ years experience applications operational support OR 2+ years experience healthcare industry experience

Must work rotational on-call 1 time every 4 weeks

Must have an understanding of application code and SQL

Experience ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures

Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment as needed

Experience monitoring and troubleshooting payment / transaction-based application systems

Solid troubleshooting and investigative skills

Preferred : Healthcare

Java, C#, or .Net knowledge / support

Applications implementation

Splunk

Jira

Ability to build basic SQL queries

Ability to create scripts in the shell of the operating system

Network operating center (NOC) experience helpful

Knowledge of Windows command line, batch scripting, and utilities

Knowledge of various transmission protocols including FTP and SFTP

Excellent oral and written communication skills

Must be flexible and able to multitask

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.