Behavioral Health Crisis Response Clinical Case Manager

Its a great time to join the City of Boulder!

Application Deadline :

December 12 2025

Compensation Details :

Full Pay Range

64001.60 - 92872.00

Generally the hiring range is from the minimum up to 80% of the is a full-time salaried position.

Scheduled Weekly Hours :

40

Benefit Eligibility Group :

Non Union (30 Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary :

Under general supervision the Behavioral Health Crisis Response Clinical Case Manager provides connection support and referral to resources and treatment for community members following contact with Behavioral Health Crisis Response Team (BHCRT) clinicians. Case managers help to stabilize people following a crisis and prevent future hospitalization whenever possible by connecting people with ongoing support in the community. Case managers collaborate with the larger team of case managers and clinicians and are part of the teams alternative response model. Alternative response involves responding to calls with other BHCRT staff that are lower in acuity than calls dispatched to clinicians and Boulder Police Department officers. The primary focus of the clinical case manager is supporting community members who are falling through system gaps connecting them with resources and preventing future crises.

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates with Behavioral Health Crisis Response Team to connect with clients following community contact or referral from Public Safety personnel.
• Provides short term case management to high-risk community members to support access to available resources benefits and care.
• Provides in-person response along with other BHCRT staff to situations involving behavioral health concerns or crisis in a variety of community settings via Boulder Police & Fire dispatch including homes businesses street corners parks congregate living facilities and shelters.
• Advocates for appropriate access to care and / or resources while supporting clients strengths and resiliency.
• Meets with clients and community members to determine case management needs and facilitate care coordination with appropriate providers. May involve intensive in-home or community-based contact.
• Clinical case managers transport clients to medical appointments food pantries benefits offices and other locations as needed.
• Communicates collaborates and creates relationships with multiple collateral agencies including resource providers county services schools hospitals family members and significant others to facilitate referrals for needed community-based services and treatment.
• Participates in clinical supervision and team meetings according to team policies.
• Documents all contacts according to team policies.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

REQUIRED EDUCATION AND EXPERIENCE

SUPERVISION

Supervision Received : Behavioral Health Crisis Response Supervising Clinician

Supervision Exercised : None

WORKING CONDITIONS AND REQUIREMENTS

Additional Job Description :

Last updated : 10 / 29 / 25

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1