Warranty Administrator - Automotive

P osition Summary

Bettenhausen Chrysler Dodge Jeep and Ram, Lockport is a proud family-owned dealership looking for an experienced Automotive Warranty Administrator to join our close-knit team. We value honesty, teamwork, and a positive work environment. If you're detail-oriented, knowledgeable in warranty processes, and enjoy supporting a busy service department, we'd love to hear from you.

Essential Duties & Responsibilities

The Automotive Warranty Administrator is responsible for the accurate, timely, and compliant processing of all warranty-related documentation and payments. Key areas of responsibility include :

• Preparing, recording, and submitting warranty claims to the manufacturer and / or distributor, and reconciling them as required.
• Processing warranty claims promptly for each franchise or distributor.
• Reviewing all warranty paperwork to ensure complete and proper documentation.
• Verifying all criteria required by the factory, distributor, or warrantor.
• Reconciling warranty receivables with payments through the appropriate accounting schedules.
• Posting warranty credits into the DMS / computer system.
• Resubmitting rejected claims in a timely manner or obtaining authorization for write-offs.
• Following up on outstanding warranty payments to ensure timely reimbursement.
• Filing and maintaining service records as required by warranty guidelines and regulations.
• Staying current on all manufacturer recalls, service campaigns, and warranty bulletins.
• Assisting with body shop warranty claims as needed.
• Providing clerical and administrative support to the Fixed Operations Manager, Controller, or Service Department as assigned.
• Maintaining a professional appearance and an organized, clean work area.
• Performing additional duties and responsibilities as assigned by management.

Qualifications

Dealership Offers :

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