Event Manager DoubleTree by Hilton Hotel Kansas City Overland Park

EOE / AA / Disabled / Veterans

The beautiful DoubleTree by Hilton Hotel Kansas City - Overland Park is adding an Event Manager to join their amazing team!

What will I be doing

As Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his / her experience.

Specifically your essential functions will be to perform the following tasks to the highest standards :

Organize plan and prioritize your duties by developing plans and goals.

Timely communication to internal and external clients via telephone email written documents or in person.

Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

Demonstrate knowledge of job systems products systems and processes.

Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.

Selling and influencing both internal and external clients.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Ensure high-quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.

Participate in customer site inspections and assist with the sales process as necessary.

Other duties as necessary based on business needs.

Regular attendance.

What are we looking for

Minimum Years of Experience : Two (2) years catering and / or events experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Knowledge of the hotel property management systems ()

Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience :

Manager

Key Skills

Food Handling,Hospitality Management,Hotel Experience,Hospitality Experience,GM Vehicles,Management Experience,Profit & Loss,Revenue Management,Hotel Management,Operations Management,Budgeting,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1