Adventure Travel Product Specialist

Travel Itinerary Specialist

Co-founded by Peter Duncan, ex-UK Chief Scout and BBC Blue Peter man, and Alex Pazderski, an avid hiker and acclaimed expedition kayaker, we are among the best experts in organizing walking & cycling holidays and adventure trips for independently-minded people. Starting in 2009, by developing several pioneering trekking itineraries in the Balkans, we now offer 800+ self-guided walking holidays and cycling tours as well as a range of meticulously curated small group and privately guided tours, family and discovery trips. Having 50+ field offices / representatives worldwide, we can serve our customers anywhere they go, providing 24 / 7 support.

The Role

In this role, you'll research destinations, design walking, hiking and cycling routes, select accommodations, and ensure every detail of our trips meets our standards of authenticity, sustainability, and independence. Your expertise in adventure travel, logistics, and route planning will play a key role in delivering seamless experiences for our clients.

Key Responsibilities And Accountabilities

• Trip Creation & Development : Research, design, and refine self-guided hiking and cycling itineraries that are engaging, well-paced, and aligned with our brand. Develop each route within a set timeframe and pass the finalized version to the Operations team.
• Route Planning : Map and verify routes, considering terrain, difficulty levels, transport options, and key points of interest.
• Accommodation & Supplier Coordination : Identify and collaborate with local hotels, guesthouses, transfer providers, and other partners to ensure high-quality experiences. Maintain strong relationships with existing suppliers while sourcing new, reliable partners. Stay updated on local events, weather, and potential travel disruptions.
• Trip Pricing & Margins : Calculate pricing and ensure healthy profit margins by negotiating supplier rates, considering operational costs, and aligning with the company's pricing strategy.
• Trip Documentation : Prepare detailed trip notes, maps, GPX files, and travel guides to enhance the client experience.
• Quality Control : Gather and analyze feedback from travelers and local partners to continually improve itineraries.
• Cross-Team Collaboration : Work closely with the respective Destination Manager. Assist the Product Team by updating itineraries, pricing, and descriptions in our systems. Support Adventure Sales Specialists with customer inquiries related to their trips.
• Sustainability & Authenticity : Ensure all trips align with our commitment to responsible travel and showcase local cultures and off-the-beaten-path experiences.
• Pre-departure checks : Verify transport schedules and inform Ops / DMs or customers directly of any disruptions.
• Emergency Handling : Manage emergency calls and logs while clients are on the ground, providing real-time solutions for unforeseen issues such as supplier errors, accommodation closures, or travel disruptions.