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Audi Parts Consultant

Audi Parts Consultant

Walter's Audi of RiversideRiverside, CA, US
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Job Description

Job Description

Job Title : Audi Parts Consultant

Location : Audi- Riverside, CA

Department : Service

Reports To : Department Managers

As an Audi Parts Consultant , you will be the key contact for both customers and technicians in identifying, sourcing, and providing genuine Audi parts and accessories. You will play a vital role in ensuring efficient service operations, maintaining accurate inventory, and delivering an exceptional customer experience that reflects the Audi brand.

Key Responsibilities

  • Greet and assist retail customers, service technicians, and wholesale clients in person, by phone, and via email.
  • Accurately identify required parts using Audi’s electronic parts catalog and dealership systems.
  • Process orders, prepare invoices, and ensure accurate billing in compliance with Audi and dealership policies.
  • Advise customers and technicians on part alternatives, availability, and lead times.
  • Recommend additional parts, accessories, and service items to enhance sales and customer satisfaction.
  • Assist with stocking, receiving, and organizing parts inventory, maintaining accuracy and cleanliness of the parts department.
  • Support service department operations by ensuring timely delivery of required parts for repair orders.
  • Uphold Audi’s premium brand standards of professionalism and customer care.

Qualifications

  • High school diploma or GED required; additional technical or business coursework preferred.
  • 1–2 years of automotive parts experience (Audi, Volkswagen, or other luxury dealership experience strongly preferred).
  • Familiarity with OEM parts cataloging and dealership DMS systems.
  • Excellent communication and interpersonal skills with a focus on customer satisfaction.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Valid California driver’s license and clean driving record.

    • Salary Range – Riverside, CA

  • 36,000 – $40,000 / year ($18 – $19 / hr).
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    Parts Consultant • Riverside, CA, US