Senior Manager, National Accounts

Senior National Account Manager

The Senior National Account Manager will support the VP-National Accounts in the management of assigned customers, to enhance customer experience while achieving Sales and Profit plans, service levels, and overall customer satisfaction. This role will handle the day to day administration for customers. They will provide guidance to Sysco OpCos, Corporate Departments, suppliers, and generally assist in the coordination of all interactions and workflows with the customer.

Primary areas of responsibility include :

• Help achieve Sales, Gross Profit, and Delivered-Margin Financial Plan for their group of customers. Ensures OpCo alignment with Corporate targets.
• Assist with execution of AOP (Annual Operating Plan) and JBP (Joint Business Plan) for their customers which align with Customer and Sysco goals.
• Coordinate complex customer requests / projects / initiatives, including limited-time offers, new location openings, product additions, and deletions, etc.
• Analyze and find mutual customer / Sysco value in the Supply Chain such as category / product voids leading to increased case volume, increased Sysco Brand Mix to drive customer value and Sysco margin, and reduced operating expense (drop size, off schedule, returns, credits, etc.)
• Manage day to day interaction with customers, communication flow to OpCo Contract Sales leads and AEs, Problem resolution, Service Level monitoring.

Education : Bachelor's in Business / Sales / Marketing or related field or equivalent experience.

Minimum Experience : 5+ years in customer or supplier facing role or a customer or supplier supportive role.

Skills :

Computer Software : Proficient in MS Office + Outlook + Excel + PowerPoint + Salesforce.com + SUS / AS400 + Strong financial acumen + SPIN + Sysco Reporting Systems

Travel Expectations : 10-20% regional and national travel required.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and / or move up to 20 pounds.

Working Conditions : Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.