Field Operations Coach

FIELD OPERATIONS COACH   FULL-TIME, (+ WEEKLY HOURS) EXEMPT LEVEL POSITION

Position Summary :  The Field Operations Coach role is to observe, diagnose, and assist stores with action plans on store operations. This role will also be an integral part of the New Store Opening team, the Manager in Training program, specifically the leadership development side and creating a Certified Training Store. The Field Operations Coach will use store visits to coach and teach all members of the team on Blake’s processes and procedures. Ultimately, it is the duty of the Field Operations Coach to coach the stores to run cleaner, safer, and more efficiently by providing feedback and following upon actionable items. The Field Operations Coach works along with the Operations Team and reports to the Operations Services Manager. Essential Functions :

• Verify and validate training and establish plans with Operations Manager / District Manager.
• Assists Stores with food safety, crew member safety, cash handling, equipment, and facilities by identifying and explaining areas of improvement, expectations and getting feedback.
• Responsible for training and retaining crew members on all specifications and procedures inclusive of all positions.
• Able to motivate all crew members to perform safely and efficiently with the customer in mind.
• Supports Manager in Training Program and validates progress.
• Ensure that all crew members comply with all Blake’s Lotaburger’s Policies & Procedures, working in conjunction with the management team to enforce the policies through appropriate coaching and feedback.
• Develops Store level Trainers and is responsible for their progress and results.
• Responsible for creating Certified Training Stores to train new managers and crew.
• Ensures New Hires complete all required training.
• Use in-store visits to answer ExpandShare questions, gather feedback and assist with how to implement that feedback.
• Leads a training team for New Store Openings.
• Weekly 1 : 1 with Operations Services Manager.
• Reports to Operations Services Manager.
• Other duties / projects as assigned.
• Will include some overnight travel.
• Full availability to work all shifts.

Qualifications / Requirements (Education / Training / Experience / Abilities) :

Essential Physical / Emotional Requirements :

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.