Talent.com
Patient Account Representative
Patient Account RepresentativeSoutheast Orthopedic Specialists • Jacksonville, FL, United States
Patient Account Representative

Patient Account Representative

Southeast Orthopedic Specialists • Jacksonville, FL, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

PATIENT ACCOUNT REPRESENTATIVE

CENTRAL BUSINESS OFFICE | NON-CLINICAL | FULL-TIME | JACKSONVILLE, FL

Established in 2001, Southeast Orthopedic Specialists is a regional leader in musculoskeletal medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. Our mission is to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists , we are dedicated to taking care of you so you can take care of business! Our robust BENEFITS includes the following :

  • Competitive Health & Supplemental Benefits
  • Monthly stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan with company match
  • Employee Assistance Program available 24 / 7
  • Employee Appreciation Days / Events
  • Paid Holidays & Paid Time Off

As Southeast Orthopedic Specialists continues to grow, we are hiring a Full-Time Patient Account Representative at our Central Business Office! Please see below for the functions and requirements needed to be considered for this position :

GENERAL SUMMARY

Acts as the primary contact for answering statement and billing inquiries for HOPCo. Responsible for reducing the accounts receivable of patient balances by arranging payment on outstanding accounts.

ESSENTIAL FUNCTIONS

  • Provides excellent customer service in alignment with our “World Class Service” expectations by promptly answering patient inquiries, going above and beyond with follow-through actions and always maintaining a positive demeanor while interacting with customers, both internal and external.
  • Assists patients and family members with billing and account questions, following up with insurance companies and internal departments as needed.
  • Works to resolve complaints at first contact wherever possible. Ensures all encounters are handled in a courteous, professional, and confidential manner.
  • Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts. Ensures patient balances are resolved promptly.
  • Analyzes accounts for proper claims processing and payment posting through inquiries from patients or staff.
  • Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming phone calls.
  • Provides patients with estimated fee quotes and can explain insurance terms and regulations to assist patients in understanding their insurance benefits.
  • Verifies the accuracy and timeliness of patient demographics and billing activities and identifies problems and trends.
  • Communicates with insurance and collection agencies. Completes daily requests and works through obstacles on account balance to ensure maximum reimbursement.
  • Establishes and maintains effective communication with clinics, co-workers, and other departments as required.
  • Works to ensure that all assigned reports are worked accurately and promptly.
  • Maintains account receivables, identifying potential problems through registration, charge corrections, duplicate accounts, and refunds.
  • Provides feedback to management on issues that prevent timely reimbursement from payers due to contract, provider, and insurance company or system limitations.

    • EDUCATION

  • High school diploma / GED or equivalent working knowledge required.

    • EXPERIENCE

  • Requires a minimum of two to three years experience in billing or collections in a physician clinic or hospital environment.

    • KNOWLEDGE

  • Knowledge of medical billing and collection policies and procedures, ICD, and CPT coding.
  • Advanced computer knowledge, including Windows-based programs.
  • Knowledge of legal and regulatory government provisions.

    • SKILLS

  • Establishing and maintaining effective internal and external working relationships.
  • Defusing difficult situations and able to be consistently pleasant and helpful.
  • Resolving billing and payment issues.

    • ABILITIES

  • Multi-task in a fast-paced environment. Must be detail-oriented with strong organizational skills.
  • Interact professionally with patients, providers, and the public.
  • Read and communicate clearly and effectively in English. Bilingual is a plus.

    • ENVIRONMENTAL WORKING CONDITIONS

  • Normal office environment.

    • PHYSICAL / MENTAL DEMANDS

  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching are required.
  • Manual dexterity using a calculator and computer keyboard.
  • This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

    • QUESTIONS?

    Contact HR@se-ortho.com

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

    serp_jobs.job_alerts.create_a_job

    Patient Account Representative • Jacksonville, FL, United States

    Job_description.internal_linking.related_jobs
    Patient Accounts Representative

    Patient Accounts Representative

    H2 Health • Jacksonville, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Patient Accounts Representative | H2 Health | Remote.Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision.As...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Lehigh Acres, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Lehigh Acres, FL

    AlliedTravelNetwork • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with CompHealth to find a qualified Physical Therapist (PT) in Lehigh Acres, Florida, 33936!. CompHealth exists to make the locums process easier.Not only will we sear...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,021 per week in Palm Beach Gardens, FL

    Travel Physical Therapist (PT) - $2,021 per week in Palm Beach Gardens, FL

    Medical Solutions • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    A facility in Palm Beach Gardens, FL is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Lehigh Acres, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Lehigh Acres, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Lehigh Acres, Florida, 33936!. CompHealth exists to make the locums process easier.Not only will we sear...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,021 per week in Palm Beach Gardens, FL

    Travel Physical Therapist (PT) - $2,021 per week in Palm Beach Gardens, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Physical Therapist (PT) in Palm Beach Gardens, Florida, 33410!. A facility in Palm Beach Gardens, FL is seeking its next ama...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Okeechobee, Florida, 34972!. Client in FL seeking Physical Therapist : Home Health.We are looking...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Patient Account Representative, Inpatient, Full-time

    Senior Patient Account Representative, Inpatient, Full-time

    Brooks Rehabilitation Hospital • Jacksonville, FL, United States
    serp_jobs.job_card.full_time
    Responsible for all duties involved with the follow-up and prompt collections of Inpatient Government, Managed Care, Commercial and Worker's Compensation account balances.All outstanding claims mus...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Atlantis, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Atlantis, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Atlantis, Florida, 33462!.CompHealth services are always free to you. Let us do the heavy lifting and ha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Coral Springs, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Coral Springs, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Coral Springs, Florida, 33075!. When it comes to finding the perfect locums assignment, sometimes it is ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,210 per week in Gainesville, FL

    Travel Physical Therapist (PT) - $2,210 per week in Gainesville, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Gainesville, Florida, 32601!. Client in FL seeking Physical Therapist : Home Health.We are lookin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    Core Medical Group • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    Client in FL seeking Physical Therapist : Home Health.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role.Contract / travel assig...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Hialeah, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Hialeah, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Hialeah, Florida, 33002!.Though your CompHealth recruiter will be your single point of contact, they ar...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Coral Springs, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Coral Springs, FL

    AlliedTravelNetwork • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with CompHealth to find a qualified Physical Therapist (PT) in Coral Springs, Florida, 33075!. When it comes to finding the perfect locums assignment, sometimes it is ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,210 per week in Gainesville, FL

    Travel Physical Therapist (PT) - $2,210 per week in Gainesville, FL

    Core Medical Group • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    Client in FL seeking Physical Therapist : Home Health.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role.Contract / travel assig...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    Travel Physical Therapist (PT) - $2,210 per week in Okeechobee, FL

    AlliedTravelNetwork • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with Core Medical Group to find a qualified Physical Therapist (PT) in Okeechobee, Florida, 34972!. Client in FL seeking Physical Therapist : Home Health.We are looking...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Tampa, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Tampa, FL

    AlliedTravelCareers • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Tampa, Florida, 33601!.When it comes to finding the perfect locums assignment, sometimes it is all abou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,000 per week in Kissimmee, FL

    Travel Physical Therapist (PT) - $2,000 per week in Kissimmee, FL

    Core Medical Group • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    Client in FL seeking Physical Therapist : Outpatient / Clinic.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role.Contract / travel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Tallahassee, FL

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Tallahassee, FL

    AlliedTravelNetwork • Jacksonville, Florida, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with CompHealth to find a qualified Physical Therapist (PT) in Tallahassee, Florida, 32301!. When it comes to finding the perfect locums assignment, sometimes it is al...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted