Call Center Medic

Job description

Call Center Medic (DAN Medic)

FLSA : Exempt, Full Time

Entry-level salary : $50,000 - $56,000

Department : Medical Services

Primary Worksite : Divers Alert Network, 6 West Colony Place, Durham, NC 27705

Position location : On-site position

Supervisory Responsibilities : None

Reports to : Vice President of Medical Services

Applicants must already be fully eligible for U.S. employment

JOB SUMMARY

Work daily in a vibrant and welcoming non-profit company environment with a diverse staff and a culture centered on helping the health and safety of scuba divers worldwide.

Your daily activities will mainly involve providing dive-related health and safety information to laypeople and medical professionals through phone calls and emails, helping them better decide on medically related diving issues and questions for themselves and their patients.

On your onboarding, you will probably have to study and learn much about diving and diving medicine, but don't worry; our four-month on-the-job training program is well-designed and paced to help with that.

Our medical call center is a semi-open office space for half of the building's second floor. It

has 90 sqft of individual cubicles, all at the south-facing glass wall of the front facade. Employees have seating / standing workstations with ergonomic high-back office chairs, double large computer screens, and phones with state-of-the-art noise-canceling headsets.

RESPONSIBILITIES

• Be responsible and on time for all your shifts at the office or from home.
• Be polite, respectful, knowledgeable, and friendly to everyone, focusing on customer service.
• Using your EMT experience, always provide clients with the most accurate and evidence-based health information, constantly relying on the interaction and support from your colleagues and supervisors.
• Thoroughly document all client interactions; all calls are recorded to help you.
• Constantly seek to update your knowledge and collaborate for the team's collective knowledge.
• Help identify opportunities and propose solutions to increase the efficiency of our services.
• Contribute to collecting, compiling, analyzing, and publishing relevant medical information.
• Ability to participate in on-site and off-site public speaking at medical and diving events when invited by the company's leadership.

WORK SCHEDULE

The DAN medical services are 24 / 7 / 365 and may require schedule adjustments to guarantee it.

The typical schedule of a DAN Medic is currently as follows :

Five (5) weekdays in-office shifts from 8 : 30 am to 5 : 00 pm, with a 30-minute lunch break.

One (1) Saturday work shift from home from 9 am to 5 pm every five weeks.

One (1) Sunday work shift from home from 9 am to 5 pm every five weeks.

One (1) level of tiered rotated on-call backup coverage to the same weekend shifts described above, once every five weeks.

All DAN Medics can freely swap their shifts with their colleagues in mutual agreement.

During the initial on-the-job training program, the trainee will follow a traditional Mon-Fri 8 : 30 to 5 : 00 in-office week without any weekend work or on-call shifts.

EDUCATION AND TRAINING

Emergency Medical Technician - Advanced (EMT-A) is required

Paramedic level (EMT-P) is preferred

Three years minimum experience is required

A college education is preferred

DESIRED SKILLS AND EXPERIENCE

Minimum three years of experience as an EMT

Customer service experience

Dive medicine knowledge is preferred but not required

Excellent medical verbal and written communication skills

Intermediate computer skills and a good ability to learn

SCUBA diving certification is desired

SCUBA diving certification will be part of the training for uncertified applicants

BENEFITS

Health insurance, including vision and dental (+optional family coverage)

401K, with company "safe harbor" and matching policies

Life Insurance (+optional supplemental and family coverage)

Home internet reimbursement

Mobile phone device and plan

Two weeks a year of paid vacation time (initial)

One week a year of paid sick leave

Ten paid holidays a year

Relocation assistance offered

Entry-level SCUBA diving training offered

Annual Membership and Dive accident insurance offered

For dive leaders :

Training agency annual membership dues covered

Professional liability insurance offered

Job Type : Full-time

Pay : $50,000.00 - $56,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Relocation assistance

Tuition reimbursement

Vision insurance

Ability to commute / relocate :

Durham, NC 27705 : Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s) :

If you are not already a certified SCUBA diver; are you willing and able to become a certified diver no later than 6-9 months of employment as part of your training?

Education :

Bachelor's (Preferred)

Experience :

EMT-A (or higher) : 3 years (Preferred)

Language :

any other languages (Preferred)

License / Certification :

SCUBA Diving certification (recreational, commercial) (Preferred)

Advanced EMT license (or higher) (Required)

Shift availability :

Day Shift (Required)

Night Shift (Preferred)

Overnight Shift (Preferred)

Ability to Relocate :

Durham, NC 27705 : Relocate before starting work (Required)

Work Location : In person