eCommerce Customer Service RepresentativeFutonland • Brooklyn, New York, United States
eCommerce Customer Service Representative
Futonland • Brooklyn, New York, United States
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job_description.job_card.job_descriptionExperience : Previous experience in eCommerce sales; furniture sales experience is a plus. Technical Proficiency : Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable. Initiative : Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities. Interpersonal Skills : Ability to collaborate with multiple departments and maintain effective communication. Communication : Excellent oral and written communication skills.
We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!
Primary Responsibilities :
- Customer Assistance : Guide and assist customers in making purchases.
- Communication : Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
- Order Management : Create, verify, and qualify new orders using our POS system.
- Tracking and Follow-Up : Monitor orders and provide timely updates to customers.
- Lead Management : Work on sales leads and customer queries using Zendesk.
- Claims Resolution : Handle claims and resolve customer problems efficiently and professionally.
Qualifications and Skills :
Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!
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Customer Service Representative • Brooklyn, New York, United States
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