Customer Relationship Specialist (Hybrid)

Job Description

Job Description

Customer Relationship Specialist (CRS)

Are You an Educator Ready to Drive Impact—And Growth?

Join the Instructional Empowerment Team and Combine Your Passion for Education with the Power of Strategic Sales

Are you a current or former K–12 educator with a knack for connecting, influencing, and solving problems? Are you looking to take your education experience to the next level—by helping schools and districts thrive and contributing to the growth of a mission-driven company?

At Instructional Empowerment (IE) , we’re looking for a passionate, results-oriented educator to step into a dynamic role that blends educational consulting, strategic relationship building, and sales. As a Customer Relationship Specialist (CRS) , you’ll help schools activate and expand their use of IE solutions—including Marzano Evaluation Center (MEC) products—while uncovering new opportunities for engagement and revenue growth.

This isn’t just customer success. It’s customer growth —and you’ll be leading the charge.

Why This Role Is Perfect for an Educator with a Sales Mindset :

✅ Leverage Your Educational Expertise : Use your background as a teacher or school leader to guide schools through successful implementation of instructional tools, professional learning, and evaluation systems.

✅ Be a Strategic Growth Partner : Identify and lead opportunities for expansion, connecting customer needs with IE’s full portfolio of services and solutions.

✅ Own the Customer Relationship : Build and manage long-term partnerships with school and district leaders, ensuring satisfaction, retention, and ongoing engagement.

✅ Contribute to Sales & Revenue Goals : Actively support business development by identifying new accounts and growing existing relationships—measured through booked opportunities, expansions, and renewals.

What You’ll Be Doing :

🔹 Drive Engagement & Expansion

Support successful adoption of IE and MEC solutions

Identify and execute on expansion opportunities to increase customer lifetime value

🔹 Lead Strategic Relationships

Build trust with school and district leaders

Act as a consultative partner—listening, diagnosing, and recommending new solutions

🔹 Sales & Business Development

Collaborate with sales and marketing teams to move leads through the funnel

Use performance data and insights to suggest value-add products and services

Influence retention and renewal conversations through proactive support and planning

🔹 Account Facilitation & Onboarding

Support activation of new accounts

Guide customers through a smooth and strategic onboarding process

🔹 Problem Solving & Internal Advocacy

Represent the voice of the customer internally

Work cross-functionally to ensure customer satisfaction and ongoing product improvement

Why You’ll Love Working with IE :

✨ Impact Meets Innovation : Help shape the future of teaching, leadership, and learning—while supporting strategic growth.

✨ Collaborative & Supportive Team : Join a mission-driven group that values shared success and a growth mindset.

✨ Hybrid Flexibility : Work remotely Mondays and Fridays; collaborate in-person Tuesday–Thursday in West Palm Beach, FL.

✨ Professional Development : Grow your sales, strategy, and leadership skills in a fast-paced, high-impact environment.

What You’ll Bring :

• Bachelor’s degree in Education, Business, or a related field
• 5+ years of K–12 teaching experience
• 2+ years in a school leadership role (i.e., administrator, instructional coach) (preferred)
• Hands-on experience using the Marzano Evaluation System  (preferred)
• Familiarity with customer engagement, business development, or sales (preferred)
• Excellent interpersonal, problem-solving, and consultative skills
• Comfort with CRM systems like Salesforce or HubSpot—or a willingness to learn

Perks :

Salary range - $60,000- $70,000

Want to learn more about Instructional Empowerment?

EEO Statement

Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ready to help empower schools and make a difference? Apply today!

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