Staff Conversational AI Engineer

At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.

As the Staff Conversational AI Engineer you will be at the forefront of architecting designing and implementing intelligent and natural conversational solutions. You will work hands-on with Googles CCAI suite including Dialogflow CX Agent Assist Vertex AI and CCAI Insights to create seamless and personalized user journeys. Your work will directly contribute to improving member satisfaction streamlining internal workflows and solidifying Collective Healths position as an innovator in the healthcare industry.

What youll do :

• Lead the architecture design development and deployment of sophisticated conversational AI applications on the Google CCAI platform to serve a variety of consumer and internal use cases.
• Architect and build robust scalable and maintainable conversational flows and virtual agents using Google Dialogflow CX and DialogFlow APIs.
• Define processes and optimize them continuously for seamless migration of agents across various environments.
• Integrate and optimize Google Agent Assist to empower our member-facing teams with real-time guidance and support.
• Leverage CCAI Insights to analyze conversation data identify trends and continuously improve the performance and effectiveness of our AI-driven interactions.
• Provide technical leadership and mentorship to a team of engineers fostering a culture of innovation and excellence in the AI space.
• Collaborate closely with product managers designers and other engineering teams to define the product vision roadmap and user experience for conversational AI initiatives.
• Manage stakeholder expectations and communicate technical concepts and project progress to both technical and non-technical audiences.
• Stay at the forefront of advancements in conversational AI natural language processing (NLP) and large language models (LLMs) and champion the adoption of new technologies and best practices.

To be successful in this role youll need :

Be a part of incident management / 24

Nice to Have :

Pay Transparency Statement

This is a hybrid position based out of one of our offices : San Francisco CA Plano TX or Lehi UT. Hybrid employees are expected to be in the office two days per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for 330000 stock options and benefits like health insurance 401k and paid time off . Learn more about our benefits at Francisco CA Pay Range

$194670 $243500 USD

Lehi UT Pay Range

$155500 $194000 USD

Plano TX Pay Range

$171000 $213500 USD

Why Join Us

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .

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For more information about why we need your data and how we use it please see our privacy policy : Experience :

Staff IC

Key Skills

Computer Science,Docker,Kubernetes,Python,VMware,C / C++,Go,System Architecture,gRPC,OS Kernels,Perl,Distributed Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1