Operations SpecialistGlobal Support and Development • Charlotte, NC, US
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Operations Specialist
Global Support and Development • Charlotte, NC, US
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job_description.job_card.job_descriptionMaintain and update the Global Operations Schedule (GOS) in coordination with the Operations Manager, Planning Manager, and Director of Ops and Plans, ensuring integration with overall organizational readiness and mission planning; Support the development and maintenance of organizational tools and brief templates related to GSD operations including, but not limited to, Daily Ops Sync, Weekly Ops Brief, and Weekly Operational Intent; Maintain awareness of GSD's Humanitarian Vessel (HV) location, vessel status, and operational schedule alignment between Maritime Department and the Operations and Plans Department; Liaise with Logistics, Maritime, and Operational Planning teams to coordinate movement of supplies, personnel, and equipment to and from the HV in support of operations and readiness; Support the GSD Operations Room during disaster operations, incident response, or exercises by maintaining situational awareness tools, communication channels, and shared operational documents; Contribute to the development and maintenance of Operations Room systems, checklists, and documentation processes, including Common Operating Picture (COP), readiness dashboards, and standard operating procedures; Prompt and action GSD's core values of accountability, humility, and integrity in all work conducted; Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and Perform other duties as assigned. Three (3) or more years of relevant experience in operations or plans sections; experience in the humanitarian sector and maritime industry preferred; and Proven experience supporting program and team development; and Experience managing a common operating picture or similar situational awareness tool across a large organization. Bachelor's degree in emergency management or relevant field; or Equivalent combination of experience and training. Proven ability to work within a team to produce quality results within challenging timeframes and ongoing change; Program oversight and management, development of programmatic policy, procedure, and guidelines; Ability to coordinate multiple projects simultaneously under pressure; Confident and effective written and verbal communication, to include presentation ability; Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships; Proficiency in Google Workspace and collaboration tools such as Airtable or dashboard platforms; Strong organizational skills and the ability to rapidly shift tasks; Experience working and / or traveling domestically and internationally; and Working knowledge of Spanish desired. Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time; Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects; Ability to bend and stoop; Ability to sit and view a computer screen for extended periods of time; Ability to demonstrate manual dexterity to operate computer and other office equipment; Ability to communicate effectively with others. May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events; May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual; While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD : Work may be conducted near moving mechanical parts, which could include exposure to loud noises; Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or Work may be conducted in areas that include exposure to the risk of electrical shock or vibration. Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.); This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically / environmentally) in pre- and post- disaster scenarios, which could include, among other conditions : lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and / or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation); GSD's nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel's working environment entails performing in conditions inherent to vessel travel, including but not limited to : steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness. Ability to perform work indoors in an office environment; Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands; Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required. Must be able to remain in a stationary position (sitting or standing) for up
Operational Planning Specialist
Global Support and Development is seeking to hire an Operational Planning Specialist within our Operations and Plans section. The position is full-time, in-office and located at HQ in Charlotte, N.C.
Do you thrive on a challenge and love a good plan? We're looking for an Operations Specialist to be at the very heart of our mission. You'll be crucial to our operational rhythm, ensuring our teamson land, at sea, and in the airare always ready to respond and make a real difference in the world. This vital role involves coordinating essential resources and liaising with multiple departments to ensure the seamless execution of our humanitarian efforts. Your work will directly strengthen our ability to plan, communicate, and perform under pressure, no matter the circumstances.
GSD offers a comprehensive benefits package to include :
- Up to 25 days of accrued vacation
- Up to 80 hours of annual sick leave
- Up to 80 hours of Military Pay and 30 Days Differential
- Medical, Dental and Vision (GSD covers monthly premium)
- Group Life and AD&D Coverage (GSD covers monthly premium)
- Retirement (Pre and Post Tax Options) and a Company Match
- Matches on Qualified 529 Plans
- Up to 14 Paid Holidays
Want to know more? Read below for additional responsibilities and qualifications.
Essential Functions :
Qualifications :
Required Experience :
Education :
Knowledge / Skills :
Working Conditions and Physical Requirements :
At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; Routine domestic and international travel up to 25% is required to support mission activity for prolonged periods (approximately 1 week at a time)
GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.
Working Conditions During Non-Deployment Periods
Working Conditions During Deployment Periods (Including Rapid Response)
Physical Demands During Non-Deployment Periods
Physical Demands During Deployment Periods
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