Customer Experience Associate

Piper CompaniesMorrisville, NC, United States

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Piper Companies is seeking a Customer Experience Associate to join an innovative publishing and content distribution company located in Morrisville, NC . The Customer Experience Associate will support holiday book retail from October 6 th to January 30 th , helping customers with orders, website navigation, and billing, while meeting service metrics.

Responsibilities of the Customer Experience Associate include :

Seasonal position supporting book retail during the holiday season
Assist customers with locating orders, navigating the website, and resolving billing questions
Performance will be measured by ticket resolution volume, response time, and customer satisfaction

Qualifications for the Customer Experience Associate include :

1+ years of customer support experience ( SaaS preferred)

Familiarity with helpdesk tools (e.g., FreshDesk)

Strong written communication and attention to detail

Must sit in the RDU area

Must be eligible to work in the United States

Compensation for the Customer Experience Associate include :

Hourly rate : $18 -$20 / hr (3 Months)

Comprehensive benefit package

Keywords : Customer service, communication skills, problem-solving, empathy, multitasking, CRM systems, ticket resolution, customer satisfaction, response time, conflict resolution, active listening, team collaboration, adaptability, time management, attention to detail, product knowledge, technical support, client engagement, service excellence, feedback handling

This job opens for applications on August 28th, 2025 . Applications for this job will be accepted for at least 30 days from the posting date.

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Customer Experience Associate • Morrisville, NC, United States