Computer Support Technician

Benefits :

401(k)

Dental insurance

Paid time off

Vision insurance

Makpar has an exciting opportunity for a Computer Support Technician (CST) to join our growing team. This role is largely responsible for providing operational support services to the organization. We are looking to fill client needs with a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role as such it will require commitment on your part as well as ours.

This IT Operations support role requires a service-oriented mentality a high sense of ownership of the incidents problems and requests a focus on managing and resolving issues in alignment with the SLAs establishing and maintaining communication with technology customers to keep them updated with the status of their requests and proactively escalating any issues that cannot be resolved within the established timeframes..

We are seeking a Computer Support Technician for a contract position.

• Position : Computer Support Technician
• Position Type : Full Time-Onsite
• Location : Denver CO

Job Description :

Role Specific Duties :

• All aspects of both Remote and Deskside computer support
• Owning tracking and resolving Information Technology (IT) incidents and requests
• Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
• Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
• On Call Support

Qualification Requirements :

• High school diploma or equivalent required; Bachelors degree preferred.
• Two (2) years experience in an enterprise call center help desk service desk and / or desktop support operations
• Experience configuring installing troubleshooting and maintaining MS Windows / Apple operating systems in a large network environment
• Problem Management and Critical Thinking skills (Resource Allocation and Application)
• Acclimate / Accommodate within changing IT Environments
• Active listening skills and effective communication skills
• This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.

Certifications :

• HDI Analyst Certification (e.g. CSA SCA DST etc.) required within 90 days of hire
• CompTIA A Certification required within 90 days of hire
• Microsoft Certification preferred (e.g. MCTA MCSA MSCE MCSM etc.)
• Apple Support Certification preferred

Required Technical Knowledge / Skills :

• Incident Management
• Process improvement knowledge (e.g. ITIL Foundations in Service Management CMMI etc.)
• Enterprise ticketing application experience Technical Ticket System experience preferred.
• Installation and maintenance of Windows OS
• Device Enrollment Intune / Azure
• Installation and maintenance of Apple devices
• Installation and maintenance of mobile devices
• Installation / updating of desktop software
• Remote desktop connections
• General Networking knowledge
• Network and local Printer Support
• Backup and recovery (OneDrive / SharePoint)
• Preferred Computer Imaging knowledge
• Desktop performance monitoring and optimization
• Antivirus support a plus

Employee Benefits :

Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more.

If you are interested in this position please send me a copy of your latest resume at @ with the information requested below : Also please let me know what time / number is best to call to discuss this great case you are not interested in this position or this is not a right fit for you please feel free to share this opportunity with your friends / networks or anyone you know who may be interested in this position. Thank you!

Availability to start a new job

Best Rates

Contact #

Please dont hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications merit and business need.

Regards

Bob Hafiz Technical Recruiter

Representing Makpar

Phone : .530

Direct : Makpar Corporation

8a / HUBZone / WOSB / EDWOSB

ISO 9001 : 2015

CMMI-DEV ML3 and CMMI-SVC ML3

Winner of SBA 2019 Subcontractor of the Year Award Region

An Equal Opportunity Employer :

Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race religion color national origin political affiliation sex sexual orientation gender identity age marital / parental / veteran status disability genetic information membership in an employee organization retaliation military service other non-merit factors or any other applicable characteristics protected by law.

Compensation : $50000.00 per year

Required Experience :

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1