Dispatcher

POSITION SUMMARY :

Responsible for answering service calls and dispatching in-house maintenance personnel and outside vendors to restaurants to ensure timely, accurate resolution of restaurant equipment and facility problems in a professional manner.

KEY DUTIES / RESPONSIBILITIES :

• Receives and records calls from restaurant personnel for facility services maintenance requests; prioritizes and evaluates each service request; assigns work requests in-house or to an approved outside vendor; dispatches and monitors the activity of facility service technicians; responds to and schedules special project requests in a timely manner; provide special project vendor bids to facility services staff as needed. Maintains computer database of work orders and outside services rendered using FSIS(Corrigo); closes work orders, recording detailed information regarding the service call; verifies completion of work with restaurants. May be required at times to drive company or personal vehicle to restaurants on an as needed basis for business. Troubleshoot with restaurant operations on facility problems requiring service.
• Informs Director of Facilities regarding emergency calls and recurring equipment problems.
• Processes invoices for payment ensuring proper accounting codes assignment; verifying accuracy of information supplied; informs disbursements accounting of any outside account’s problems; evaluates Capital Consideration on closed work orders using property accounting department guidelines.
• Maintains and generates schedules for facility services and distributes appropriately; Verify technician timesheets; provides data in various documentation forms (e.g. presentations, memos, e-mail, etc.) for facility services staff as needed; handles warranty issues; maintains required documentation to ensure approved vendor status for Human Resources; informs region of current outside vendors; trains new staff members proper work order completion and dispatch procedures along with Director of Facilities; maintains office supplies and ensures office equipment is maintained.

CUSTOMERS SERVED :

SELECTION SKILLS / QUALITIES :

QUALIFICATIONS :

EXPOSURE CATEGORIES :

Pay ranges from $22.00 - $26.00 depending on experience.