Hotel Front Desk Agent

Now Hiring : Hotel Front Desk Supervisor

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the My Town Extended Stay hotel located at 1271 Antioch pike Nashville, Tn 37211. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.

Our front desk agent will :

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.

Position Summary :

As a Front Desk Agent , you are the first point of contact for our guests. You'll be responsible for creating a positive and memorable check-in / check-out experience, assisting with guest inquiries, and supporting the overall operation of the front office.

Key Responsibilities :

Greet and welcome guests in a warm, professional manner

Perform check-in and check-out procedures efficiently and accurately

Manage room reservations, modifications, and cancellations

Answer and direct incoming phone calls and handle guest inquiries

Provide information about hotel services, amenities, and local attractions

Handle guest concerns and resolve issues promptly to ensure satisfaction

Process payments and maintain accurate records using property management systems

Coordinate with housekeeping and maintenance for guest requests and room readiness

Ensure the lobby and front desk areas are clean, organized, and welcoming at all times

Qualifications :

High school diploma or equivalent required; hospitality experience a plus

Previous front desk, customer service, or administrative experience preferred

Excellent communication and interpersonal skills

Strong multitasking and organizational abilities

Comfortable working with computers and reservation systems (experience with [PMS system, e.g., Opera, is a plus])

Must be available to work flexible shifts, including weekends and holidays

What We Offer :

Competitive hourly wage or salary

Health, dental, and vision insurance (for eligible employees)

Paid time off and holiday pay

Hotel discounts for you and your family

Opportunities for training and advancement

A supportive and team-oriented work environment

If you're passionate about providing exceptional guest service and enjoy working in a dynamic hospitality environment, apply today and help us create unforgettable stays for every guest!

Background check will be completed on all applicants