Call Center Manager

Job Description

Job Description

We're Hiring : Call Center Manager – Home Improvement Industry

Location :  Tampa, Fl -NOT A REMOTE POSITION

Full-Time | Competitive Salary + Benefits

Are you a dynamic, results-driven leader with a passion for customer service and team development? Do you have experience managing high-performing call centers and a strong interest in the home improvement industry?

We are    a growing leader in home improvement services, and are looking for a  Call Center Manager  to oversee, help grow and optimize the daily operations of our call center. If you thrive in a fast-paced environment and are ready to make an immediate impact, we want to hear from you!

What You'll Do :

Lead, coach, and develop a team of call center agents to achieve performance targets

Monitor daily operations to ensure excellent customer service and efficient scheduling of appointments

Implement performance metrics, training programs, and process improvements

Collaborate with sales, marketing, and operations teams to align on customer outreach and service goals

Manage call center technology and reporting tools to track KPIs and customer satisfaction

What We’re Looking For :

3+ years of experience managing a call center, preferably in home services or a related industry

Strong leadership and team-building skills

Knowledge of CRM systems and call center software

Excellent communication and problem-solving abilities

A customer-first mindset and a drive for continuous improvement

What We Offer : Competitive salary + performance bonuses

Health Insurance

Paid time off and holidays

Opportunities for advancement in a rapidly growing company

A supportive and energetic team culture

Join us and help homeowners improve their spaces—one great customer experience at a time.

Send your resume for immediate consideration.

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