HR Shared Services Representative Senior

Job Opportunity at Dollar General

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com / about-us.html.

Job Summary

Researches and analyzes all employee related system data to ensure data integrity and compliance with federal and state employment laws. Administers E-Verify, ensures I-9 compliance, and determines employee eligibility for all retail, supply chain and Store Support Center. Identifies and partners with vendor to resolve issues with systems. Responsibility for ensuring data integrity and employment compliance for the company. Maintains knowledge of federal / state processes required for employment; redesigns processes as dictated by updates in the law and to gain efficiencies. Identifies all required criteria to build processes to mitigate risks and maintain compliance. Responds to state / federal inspections and requests.

Duties & Responsibilities

Generate daily I-9 audits and analyze every I-9 for compliance with USCIS requirements to ensure eligibility to work in the U.S. Track and obtain acceptable documents within 3 days of completion. Makes determination of eligibility to work based on documents provided for completion of I-9.

Partner with payroll and other business partners on social security mismatch reports from the SS Administration to ensure that funds are applied to the correct SS number and to avoid IRS violations resulting in fines. Research issues to obtain accurate information, correct history in Lawson system, communicate to partners and provide updates to payroll.

Maintain current knowledge and stay abreast of updates on acceptable I-9 documents and combinations to establish employment authorization & identity, receipt rules and specific requirements for permanent residents, aliens authorized to work, asylees and refugees. Establish and maintain processes for requirements to update work authorization documents and receipts to ensure ongoing compliance with laws to avoid penalties.

Remain updated on knowledge of eVerify processes to confirm employment eligibility; maintain documentation of processes. Responsible for all responses on incomplete, tentative and final non-confirmations. Facilitate communications identifying area of non-compliance, create letters to refer employees to DHS and / or SSA. Follow time frames as outlined for communication, referrals and terminations. Complete photo-matching process as identified and required by eVerify. Responsible for termination of employment when case does not authorize.

Identify and notify vendor of issues with I-9 management system and work directly with the vendor to resolve. Conduct tests with IT and vendor to re-create the same scenario to identify problems. Recommend changes to improve system and create efficiencies.

Partner with HR on projects with a high probability for compliance issues to identify risks, create plans for monitoring, and determine the consequence and the communication process for escalation. Maintain knowledge of the state specific requirements / laws to mitigate risks.

Identifies consistent violations of compliance policies and partners with Human Resources to obtain immediate compliance with company and wage and hour policies. Develop documentation of processes to distribute to HR teams to assist with training for new employees, changes in requirements and annual review of processes, to improve knowledge and compliance.

Gather data and build reports in response to DOL, USCIS and ICE audits. Analyze data and work with legal team to research and finalize responses to review any potential issues.

Qualifications

Strong problem solving skills : Strong intellectual curiosity and drive for continuous process improvement; ability to take initiative.

Working knowledge of multiple HR areas / systems, such as applicant tracking, onboarding, and LawsonStrong verbal and written communication skills, including the ability to clearly articulate ideas to various audiences; ability to influence others.

Organizational skills : Ability to prioritize tasks and meet deadlines; meticulous attention to detail; ability to manage self and projects.

Strong knowledge or experience with Excel; knowledge of Access preferred.

Ability to maintain confidential information.

Customer service oriented and ability to work in a team environment.

Work Experience & / or Education

GED or High school equivalent required. Some college preferred.

Minimum of 1-3 years experience utilizing Lawson software required.

Detailed knowledge of Lawson HRIS highly preferred.