Front Office Support
Salary : $18.00 - $21.91 per hour
Work Schedule : Monday 11 : 30AM - 4 : 30PM and Tuesday Friday 10 : 30AM - 4 : 30PM.
Location : Fort Worth, TX
This position provides front office support for the Fort Worth campus. Responsibilities include staffing the lobby, greeting visitors and answering the District's main phone number; District mail service; coordinating use of meeting rooms including order food as required; meeting setups and takedown; receiving payments from public and staff; posting Open Meeting Notices, as needed; stocking supplies; building coordinator duties as assigned; coordinating service for office equipment and providing general support within the Administrative Services team.
Essential Functions and Responsibilities :
- Answer main District phone number, responding to basic questions or directing callers to the appropriate staff member during assigned shift
- Provide lobby coverage and greet visitors during assigned shift
- Run the District mail service; prepare and send outgoing District mail, retrieve incoming mail; sort, stamp and distribute mail physically or digitally as needed
- With a member of the Admin Services team present, process received payments in accordance with documented payment procedures
- Support Building Manager by ensuring buildings supplies are well stocked, organized and tidy for an overall professional appearance
- Handle courier services as required
- Responsible for scheduling and coordination of meeting rooms, including meeting setups and takedown. May require ordering and / or picking up food for meetings
- Stock and organize office, break room, and conference rooms and supplies
- Maintain general cleanliness in administrative work room, employee break room and conference rooms
- Coordinate service, supplies and maintain office equipment in common areas as needed
- Provide backup support with Administrative Services team as needed; including answering phones, assist guests, process incoming mail and accounts receivable
- Maintain familiarity with strategic District levels of service
- Continuous improvement monitoring and innovation efforts
- Provide clerical support as requested
- Perform other duties as required
Required Experience :
Excellent communication skills including phone and email etiquetteMust be flexible, personable, positive and cooperativeProficient with MS Office products such as Word and ExcelProficient with computers and related equipmentSolid work ethic, attention to detail, initiative and resourcefulnessMust be able to prioritize duties and be well organizedMust have professional appearance and demeanorDesired Experience :
Five plus (5+) years of front office experienceRequired Education / Certification / License :
High School Diploma or GEDValid Texas driver's licenseDesired Education / Certification / License :
NoneSuccess Factors / Job Competencies :
Dependability reliable in attendance, punctuality and trustworthy in word and actionDetail oriented conscious effort to focus on impactful specificsOrganization plans, implements and follows up on multiple projects and reportsInitiative identifies problems, recommends solutions and implements new processesTime Management prioritizes tasks as needed to complete on timeComprehension understands information verbally and in written formWriting compose e-mails, letters, etc. using correct spelling and grammarCommunication uses verbal and written tools effectivelySupport maintains a strong customer service ethic in all interactionsPhysical Demands and Work Environment :
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands : While performing duties of job, employee is occasionally required to stand, walk, sit, and use hand to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk or hear. Employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment : While performing the duties of this job, the employee typically resides within an office or cubicle and may have occasional field work that will expose the employee to weather conditions prevalent at the time.