Director of Technical Support (Austin)

As passionate about our people as we are about our mission.

What Were All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple : Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance :

Were looking for a seasoned Director of Technical Support to lead and scale our global support operations. This role will oversee a distributed team delivering high-impact, configuration-driven support in a fast-paced, customer-facing environment. Youll combine strategic vision with hands-on leadership, working closely with Engineering, Product, and DevOps to ensure operational excellence, technical rigor, and customer satisfaction.

A Typical Day : Strategic Leadership

• Partner with the SVP of Support to define and execute the global support vision and roadmap.
• Define and drive strategies for team scaling, automation, and customer experience.
• Collaborate with Product, Engineering, and DevOps to align support with technical initiatives and reduce support demand through product and process improvements.

Operational Excellence

Technical Oversight

Team Leadership & Development

Continuous Improvement & Innovation

Bring Your Passion, Do What You Love. Heres What Were Looking For :

Preferred Skills

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Click here to find out more about the benefits we offer.

How We Give Back to the Community :

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund and our employee volunteering programs on our

Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , Ladders for Leaders , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.