Contact Center Operations Supervisor

A company is looking for a Supervisor, Contact Center Operations. Key Responsibilities Oversees daily operations of contact center teams to ensure customer satisfaction and compliance Monitors interactions and metrics to maintain performance and quality standards Provides training and coaching to staff for operational improvement and career growth Required Qualifications Bachelor's degree required 4+ years of related experience or equivalent knowledge and skills Experience in managing contact center operations Ability to develop and implement training programs Knowledge of compliance requirements and operational best practices