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SWITCHBOARD SUPERVISOR

SWITCHBOARD SUPERVISOR

General Infomatics, Inc.Houston, TX, USA
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At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

We are looking for SWITCHBOARD SUPERVISORS for a full-time position supporting the Michael E. DeBakey VA Medical Center in Houston, TX, overseeing the 24 / 7 operations of a high-volume communications center within a medical facility. This role ensures the smooth and efficient handling of incoming and outgoing calls through eight NEAX 2400 electronic telephone attendant consoles.

Key Responsibilities :

  • Supervise daily operations of a 24 / 7 / 365 telephone switchboard serving a medical facility.
  • Operate and monitor NEAX 2400 electronic attendant consoles to manage high call volumes.
  • Provide oversight and support for additional communication systems, including : Fax machines, Audio and radio systems, Digital paging systems
  • Record, report, and escalate telephone and communications equipment trouble calls as needed.
  • Ensure proper coverage and continuity of service across all shifts.

Qualifications :

  • Minimum of 2 years of experience as a telephone operator, with at least 1 year involving complex call handling, such as placing specialized calls through various circuits or serving as an information operator within a large, multi-division organization.
  • At least 1 year of supervisory experience in a call center or communications environment, including but not limited to responsibilities such as : Organizing and directing staff, assigning and monitoring workloads, maintaining discipline and performance standards, developing work methods and shift schedules to meet peak service demands
  • Strong communication skills, including the ability to speak and write clearly, follow verbal and written instructions, and use proper grammar and punctuation.
  • Must be detail-oriented, organized, and capable of working in a fast-paced environment requiring sound judgment and service-focused professionalism.

    • SALARY AND BENEFITS

  • 21,00 to $24.00 an hour, commensurate to experience and skill set.
  • Health, Dental, Vision, and other ancillary benefits
  • PTO and holidays

    • Come join our team!

    We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

    Successful candidates must be able to pass a US government background check and a thorough job verification.

    Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

    General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001 : 2008 Quality Management System (QMS) Certified.

    Gold Hire Vets Medallion – Department of Labor

    Member of the Military Spouse Employment Partnership – Department of Defense

    Discover the Talent Program – Hire our Heroes – US Chamber of Commerce Foundation

    Certified V3 (Virginia Values Veterans) Company – Commonwealth of Virginia

    Equal opportunity / Affirmative action employer

    Must be able to pass a US government security investigation and a thorough job verification.

    Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

    Job Posted by ApplicantPro

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    Switchboard • Houston, TX, USA