Member Experience Specialist

Member Experience Specialist

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits including :

• Bonus / incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement
• We're always looking for great people to join our team!
• While we don't have an immediate opening for this position, we hire for it regularly throughout the year. Submitting your application now means you'll be considered as soon as a spot opens uphelping us move faster and making the process smoother for you.

If this role sounds like a fit, we'd love to hear from you!

GENERAL SUMMARY

Intermediate level position responsible for delivering excellent member experiences by responding to member inquires in a courteous, professional, and highly accurate manner. Builds high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions. Exemplifies the values of our Credit Union, building trust, one member at a time. This role may be perfect for you if you are passionate about advocating for people, demonstrating exceptional interpersonal and problem-solving skills.

POSITION DUTIES & FUNCTIONS

POSITION REQUIREMENTS

EXPERIENCE AND EDUCATION

KNOWLEDGE AND SKILLS

COMPETENCIES

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here.

Zone 1 : $42,024.00 - $57,783.00

Zone 2 : $38,241.84 - $52,582.53

Zone 3 : $35,300.16 - $48,537.72

Zone 4 : $33,619.20 - $46,226.40

Please note that annual salary ranges are posted for these roles; however, compensation will be paid on an hourly basis, and the ranges displayed are based on 2,080 hours per year.