Business System Analyst (Business Support Specialist)

Business System Analyst (Business Support Specialist)

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

Summary :

The IS Business Support Specialist will primarily manage data operations within our ERP and retail systems. This role includes managing sales processes, handling sales errors, and overseeing physical inventory processing. The specialist will also provide after-hours support as necessary, ensuring smooth and efficient IT operations. The ideal candidate is proactive, organized, and thrives in a challenging environment.

Responsibilities :

• Manage and maintain data operations within the ERP and retail systems.
• Oversee and ensure the accuracy of sales processes, including order entry, invoicing, and payment processing.
• Address and resolve sales errors and discrepancies promptly and efficiently.
• Monitor and oversee physical inventory processing, including reconciling stock levels, conducting audits, and investigating discrepancies.
• Collaborate with cross-functional teams to gather requirements, identify areas for improvement, and implement system enhancements.
• Proactively identify and troubleshoot system issues, and work towards effective resolutions.
• Provide after-hours support as needed to ensure uninterrupted IT operations.
• Generate regular reports and provide analysis of data to support decision-making processes.
• Assist in developing and documenting standard operating procedures (SOPs) for data management processes.
• Stay up-to-date with industry trends and best practices in IS Business Support and retail systems.
• Perform other duties as assigned by management.

Qualification :

Physical Requirements :

Position Details :

Benefits :

Compensation :

The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

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Disclaimer :

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.