Executive Communications & Change Management, Senior Manager (Account Success) J

MediabistroAustin, TX, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Executive Communications & Change Management, Senior Manager (Account Success)

Join to apply for the Executive Communications & Change Management, Senior Manager (Account Success) role at Salesforce

Executive Communications & Change Management, Senior Manager (Account Success)

1 day ago Be among the first 25 applicants

Join to apply for the Executive Communications & Change Management, Senior Manager (Account Success) role at Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is hiring an experienced executive communications professional to lead communications programs for our EVP of Customer Success. This person will drive communication planning and execution, collaborating across matrixed stakeholders and teams. We’re looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Strong writing skills are a must to deliver and land relevant, authentic multi-channel narratives.

Primary Responsibilities

Strategic Communications

Develop and execute high-impact communications for the EVP of Account Success that drive business goals
Develop executive talking points, presentations, and briefing materials for internal and external engagements
Support the EVP on company-wide campaigns and events (e.g., Dreamforce, Company Kickoffs)
Create and maintain consistent messaging frameworks aligned with company strategy and values
Manage executive communications calendar, prioritize opportunities, and develop integrated communications strategies for Account Success

Content Development

Write and edit talk tracks, blog posts, internal messages, and social media content for senior leaders

Craft compelling narratives that effectively communicate complex business initiatives

Create presentation materials for all team calls, leadership sessions, and external events

Stakeholder Management

Build strong relationships with cross-functional teams to ensure aligned messaging

Collaborate with ES, Marketing, and Customer Success Communications teams

Partner with executive assistants to manage speaking calendars and commitments

Provide strategic counsel to leadership on communications opportunities and risks

Requirements

Highly organized and energetic leader with at least 10+ years of communications experience

Proven track record of leading complex, enterprise-wide and cross-functional communications programs in a fast-paced environment

Strong executive presence and the ability to confidently engage with seasoned executives.

Ability to educate stakeholders on communications strategies and influence decision making

Excellent writing, editing, and content development skills, with experience capturing an executive’s unique voice and crafting messaging on their behalf

Strong project management skills, able to drive complex, multi-stakeholder announcements and initiatives

Experience working in fast-paced, high-growth environments, with the ability to prioritize, manage multiple projects, and pivot as needed

Excellent verbal and written communication and project management skills and attention to detail

Self-starter with proven ability to work under tight deadlines with limited resources

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

Referrals increase your chances of interviewing at Salesforce by 2x

Austin, TX $58,700.00-$84,400.00 1 day ago

Austin, TX $94,000.00-$156,200.00 1 week ago

Director of Internal Communications - Ascension Texas

Austin, TX $129,942.00-$183,447.00 3 days ago

Senior Philanthropy Communications Specialist

Austin, TX $50,000.00-$52,000.00 2 weeks ago

Strategic Communications Partner, Executive Office

Corporate Communications Specialist, Global Events (2026 New College Graduate)

Austin, TX $47,300.00-$84,400.00 1 week ago

Austin, TX $158,400.00-$185,000.00 1 week ago

Austin, TX $100,000.00-$150,000.00 2 weeks ago

Director, Executive Communications - Product & Technology

Austin, TX $172,000.00-$236,500.00 3 days ago

Director - Unified Communications & AV Conferencing

Austin, TX $176,400.00-$256,000.00 2 weeks ago

Business Operations & Communications Manager

Manager, Public Relations & TRF Executive Director

Austin, TX $124,950.00-$145,000.00 1 week ago

Presentation Designer with Sharepoint Experience

Customer Success Manager II, Global Strategic

Austin, TX $100,000.00-$110,000.00 23 hours ago

Adjunct Faculty, Technical Communications

Head of Client Experience & Advisor Education

Vice President of Client Success, 2 Hour Learning - $400,000 / year USD

Head of School, 2 Hour Learning - $400,000 / year USD

Adjunct Faculty, Technical Communications

Manager, Integrated Marketing Communications

Austin, TX $115,000.00-$130,000.00 2 weeks ago

Vice President of Strategic Partnerships, 2 Hour Learning - $400,000 / year USD

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Manager Change Management • Austin, TX, United States