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Director of Information Technology

Director of Information Technology

UTEC, IncLowell, MA, US
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Job Description

Job Description

Job Title : Director of Information Technology

Reports to : Chief Operating Officer

Type : Full Time

Salary : $90,000 + Benefits

Job Summary

As the Director of IT, you'll be the friendly tech expert, ensuring all our hardware, software, and networking work seamlessly to empower our team. You're the bridge between our people and the technology they need to thrive, acting as a strategic partner with the COO for planning future technology enhancements. Your role involves keeping current technology running smoothly while also looking for ways to improve and enhance its use in daily operations. This means handling everything from internet connectivity to managing computers, software, and cloud systems, and ensuring data safety. Plus, you'll be a supportive leader for the Technical Support Specialist and any external tech assistance.

Supervisory Responsibilities

  • Helping your direct reports manage their time and approving their schedules.
  • Having regular, positive check-ins to celebrate successes and address any challenges
  • constructively, along with conducting annual reviews.
  • Making sure your team understands how their work directly contributes to UTEC’s overall goals.

Duties / Responsibilities

  • Strategic Partner : Collaborate with leadership to define the organization's technological roadmap, ensuring alignment with company culture and operational processes.
  • Policy Development : Formulate and implement comprehensive IT policies for data management and security, ensuring clarity and adherence.
  • Software Management : Identify, evaluate, and deploy new software solutions to enhance efficiency and user experience. Conduct regular assessments of existing software utilization and provide practical training for new tools.
  • Technical Support & Training : Develop and deliver engaging training programs to promote software proficiency among employees. Serve as the primary point of contact for hardware and software issues, providing prompt resolution and coordinating with external vendors as necessary.
  • Cybersecurity Oversight : Implement and enforce robust security measures to protect organizational data, conducting regular audits and risk assessments while communicating findings clearly and accessibly.
  • Technology Communication : Articulate complex technical information to leadership, providing updates on projects, new technologies, and their budgetary implications. Maintain vigilant oversight of key enterprise applications, including Google platform, Quickbase, and Salesforce.
  • Access Administration : Administer user accounts and permissions, ensuring appropriate and streamlined access to systems and data.
  • Hardware Management : Manage and maintain all organizational hardware, including computers and peripherals, ensuring adequate tools are provided to all personnel.
  • Onboarding / Offboarding Management : Alongside the IT team, facilitate seamless technological integration for new hires and efficient offboarding processes for departing employees.
  • Proactive System Maintenance : Continuously monitor technological infrastructure to proactively identify and address potential issues, maintain system updates, and plan for contingencies to minimize operational disruptions.

    • Required Skills / Abilities

  • A degree in computer science or engineering, or solid 5-9 years of experience.
  • Proven experience as an IT Director or in a similar role.
  • Exceptional communication skills where you can explain complex tech in a way that anyone can understand and appreciate.
  • Outstanding time management and customer service skills.
  • Demonstrated experience leading tech support teams with a focus on user satisfaction.
  • Familiarity with data privacy and cybersecurity best practices.
  • Experience working on the Google Cloud platform
  • Comfortable supporting a wide range of technologies (Windows, Mac, Chrome, Microsoft Office, Adobe Creative Cloud, etc.) with a user-centric approach.
  • Experience in analyzing and implementing IT systems to improve user experience.
  • A solid grasp of computer systems, networks (LANs, WANs, wireless, VPNs, Firewalls).
  • You're a proactive self-starter who takes ownership and responsibility for helping the team.
  • You can make smart, timely decisions, even when things get busy, always considering the user's perspective.

    • A strong candidate will demonstrate many of the following qualifications :

  • Excellent verbal and written communication skills.
  • Experience training non-IT staff on tech matters in a clear and engaging way.
  • A good understanding of IT budgeting.
  • Proven project management experience.
  • Ability to think strategically and communicate a future vision that inspires others.
  • Strong problem-solving and decision-making abilities.
  • Skilled in data analysis.
  • Proficiency in software evaluation, implementation, and, most importantly, training with empathy.
  • Ability to manage website and social media functionality (leaving the content to others).
  • Experience managing data infrastructure with a focus on making data accessible and secure for everyone.

    • Compensation

    $90,000 plus benefits. UTEC offers a competitive benefits package that starts with 3 weeks of vacation plus a week off between the Christmas and New Year holidays, 12 holidays, 10 sick days, 2 personal days, and 3 bereavement days, as well as health, dental, and vision insurance starting day one. We also offer life insurance, first-time homeowners down payment assistance, cost-of-living increases, a paid sabbatical after three years, and a 401K retirement plan with up to $2,000 savings match. See more about our benefits here.

    UTEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, UTEC complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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