Junior Risk Payment Business Liaison (part-time)

Libertex Group Job Overview

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 28 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of 'Libertex', the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team.

The Libertex Group in Numbers :

28+ years of fintech experience 3M+ clients worldwide 700+ employees 45+ international awards (for Libertex) 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose to tirelessly work on developing amazing fintech for people who simply want to have 'more' in their lives.

Job Overview

This part-time role focuses on resolving payment and KYC-related issues while ensuring transparent, efficient communication with customers. It aims to strengthen client loyalty, protect personal information, and reduce financial or operational risks. The position requires maintaining high compliance standards and safeguarding customer accounts.

Main Responsibilities

• Help customer support by providing product and service information and resolving issues related to payments.
• Maintain customer records by updating account information.
• Resolve product or service issues by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analysing customer information
• Perform verification of client documents
• Consult CS regarding the payments and withdrawals procedures