Infrastructure Engineer

Description

We are seeking an experienced Infrastructure Engineer to join our team. As an Infrastructure Engineer, you will play a critical role in maintaining the security and integrity of the infrastructure, network, and managed facilities. You will operate the infrastructure; and contribute to : strategy, architecture, standards, processes, and procedures. Further you will manage and maintain all elements associated with these systems, in a transparent, open, and collaborative manner. Together with peers and third-party service providers you will provide a secure, reliable and highly available server and network infrastructure service to the company and its clients.

This is a Hybrid opportunity. While remote work will be the standard, all candidates are to be local to Honolulu, HI  and will be required to visit the onsite location multiple times a month.

Key Responsibilities

• Maintains the security and integrity of the infrastructure, network and managed facilities.
• Ensures the infrastructure systems and facilities are available in line with the company’s 99.999% SLA.
• Where appropriate, required and / or contractually agreed, update and participate in Disaster Recovery and Business Continuity design, planning and execution.
• Maintain all systems related to the Disaster Recovery and Business Continuity services.
• Maintains documentation of systems, maps, processes and procedures, user and technical information related to infrastructure, network and managed facilities.
• Performs daily ticket reviews and ensures these are actioned, delivered and completed according to the company’s agreed SLA’s for priority levels.
• Reviews and responds to out of hours critical alerts as required.
• Manages network equipment and services, servers (physical and virtual), network storage devices, network communications equipment, security.
• Manages Internet & VPN connectivity, services and security.
• Manages Telecoms equipment and services for the managed facilities.
• Manages the provision, configuration and deployment of hardware resources.
• Ensures all changes are planned, communicated and executed following the company’s Change process, and Client Change process where required and / or appropriate.
• Effectively build a high-quality working relationship with management and peers.
• Ensures effective communication within the team and management structure by providing clear and consistent feedback upwards and downwards.
• Effectively manages project and / or business performance by planning, coordinating, delivering, evaluating and communicating as appropriate.
• Actively learns and develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organization by participating in appraisal and appropriate learning activities.
• Encourages and supports the development of others, departmental peers and the broader organization by engaging in and contributing to the company as a learning organization and to its positive culture.
• Represents the team and company in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the organization.
• Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the company.
• Ensures compliance with the company’s policies and procedures, and contract of employment.

Skills, Knowledge and Expertise

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.