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Scheduling Manager, Security

OC Sports & EntertainmentAnaheim, CA, US

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Scheduling Manager, Security

Join our team to help create and develop the future of live entertainment and sports in Orange County!

To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

We will be the social and entertainment center of Orange County a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

The Scheduling Manager, Security, oversees the scheduling and deployment of security personnel to ensure the safety and security of facilities, guests, visitors, residents, and assets. This position manages full-time staffing levels by venue / asset and per shift (24 hours) and supplementary part-time security personnel assigned to the Public Safety Division of the Security Department. Additionally, this role ensures adequate staffing of part-time Event Security personnel for all events at all venues throughout the organization.

Event Scheduling includes internal and contract security staff (e.g., CSC, Allied Universal). This Manager works closely with cross-divisional partners to establish and enforce policies and procedures within the organization, maintain and review scheduling needs for the operation, and drive initiatives to improve scheduling and time recording functions. This Manager ensures proper tracking of payroll time and attendance and scheduling-related records. The Scheduling Manager enforces all applicable labor laws and company practices.

This position also oversees creating, issuing, and managing identification cards and credentials (physical and digital) for team members and visitors to the District as needed. This role ensures team members have appropriate access to company facilities, venues, and resources according to their position, shift assignment, and job duties. The Manager will coordinate with Security, Human Resources, I.T., and external vendors and partners to ensure the integrity, accuracy, and authenticity of Identification Badges and credentials.

Responsibilities

Scheduling & Coordination

Develop and manage daily, weekly, and monthly schedules for Public Safety Division personnel assigned to deliver 24-hour security services to facilities, venues, common areas, and assets
Ensure the appropriate allocation of staff to meet security needs across all shifts
Coordinate with PSOs, Leads, and members of management to confirm availability, coverage, and assignments
Adjust and modify schedules as needed to accommodate absences, changes, emergencies, or special events
Ensure correct staffing levels are maintained on each shift based on the needs of the organization
Manage time off requests, sick days, and vacation schedules to minimize disruptions and ensure minimum staffing levels are maintained
Work closely with Human Resources and Legal to manage and address personnel issues and resolve conflicts related to scheduling, time off, absences, overtime, and disputes related to hours worked and wages

Compliance & Reporting

Ensure all security personnel, including Leads, adhere to regulatory requirements and company policies (e.g., meal breaks, overtime, uniforms, etc.)

Maintain accurate and up-to-date records of scheduling and attendance data

Communication

Serve as the primary contact between security staff and management regarding scheduling issues and concerns

Communicate call-offs, anticipated absences, and schedule changes to the appropriate manager (Public Safety or Event Security)

Foster and maintain a positive work environment for full and part-time security staff

Budget & Resource Management

Assist with budgeting and financial planning related to security staffing needs

Align with Senior Security management to optimize staffing levels while controlling labor costs without compromising security standards

Training & Development

Ensure security personnel are trained in scheduling software, timekeeping hardware (e.g., ABI), and protocols related to the completion of Time Correction Reports (TCRs)

Monitor staff performance related to the use of scheduling and payroll software and hardware; provide feedback to correct errors and ensure compliance with security standards

Identification Badges, Credential Issuance and Management

Create ID Badges for new team members

Determine, through collaboration with Human Resources, the requisite access to be granted

Program access into the Genetec Access Control platform

Deliver mobile credentials as needed according to team member or visitor-required access

Deactivate ID Badges and / or credentials for team members upon administrative leave and / or separation

Deactivate ID Badges and / or credentials for visitors upon conclusion of the visit

Skills

High School Diploma required

Bachelor's Degree preferred

Minimum of 2-3 years of experience working in a dynamic, process-centric environment

Minimum of 1-2 years of experience in scheduling and resource management within fast-paced environments, demonstrating a proven ability to optimize workflows, coordinate cross-functional teams, and manage complex scheduling systems

Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook, are required

Proficiency with timekeeping systems is strongly recommended; ABI Mastermind is preferred

Self-starter, proactive in identifying opportunities for improvement

Exceptional organizational and planning skills with close attention to detail

Strong interpersonal, oral, communication, and written skills

Able to interact with other team members in a practical, supportive, and respectful manner

Able to work nights, weekends, and / or holidays as needed

Knowledge, Skills, and Experience

Education - High School Diploma or Equivalent

Experience Required 2+

This position is on-site.

Company : OC Sports & Entertainment, LLC

Our Commitment : We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!

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Scheduling Manager • Anaheim, CA, US