Customer Success Specialist

Work better. Live healthier.

Customer service is at the heart of all company decisions.

We put our customers service first. Our team of friendly and knowledgeable experts is here to help through every step of the process, whether you're getting your first standing desk or outfitting an entire ergonomic office space. We're always just a call or click away.

We are committed to designing, manufacturing, and shipping the highest quality ergonomic office furniture. Every UPLIFT Desk product is built to last and offer the latest office furniture innovations. Each is designed by a world-class team of a dozen engineers that includes our founder and CEO Jon Paulsen, a Certified Professional Ergonomist (CPE) and mechanical engineer himself.

Over a million customers have chosen UPLIFT Desk for innovative product designs, direct to consumer pricing, same day shipping, free accessories with every desk, free 30 day returns (including free return shipping), and 15 year warranty. Businesses love the free professional space planning services. And we love helping you work better and live healthier.

Position Summary

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values : Customer Obsession, Innovation, Accountability, and Results Oriented.

As a Customer Success Specialist, you are the voice of our brand and the frontline guide for customers seeking support, solutions, and workspace expertise. In this fast-paced role, you’ll assist customers across phone, chat, and email while acting as a product expert, residential sales consultant, and technical troubleshooter. From helping customers design their ideal workspace to resolving post-delivery issues or warranty concerns, your goal is to deliver accurate solutions with professionalism and empathy while meeting daily productivity expectations.

Required Qualifications

• 2+ years of experience in customer support or consultative sales, ideally in a high-volume environment
• Ability to learn technical product features quickly and navigate multiple software tools
• Exceptional verbal and written communication skills across phone, email, and chat
• Ability to stay composed, accurate, and efficient while managing multiple interactions simultaneously
• Positive, solution-focused mindset with strong personal accountability

Preferred Qualifications

What You’ll Do

Benefits

Position Details

About UPLIFT Desk

As an expanding, mid-sized Direct-to-Consumer (DTC) company, our mission is to provide outstanding customer service. We deliver optimally designed, high-quality office solutions, focusing on the well-being and satisfaction of both our customers and employees.

UPLIFT Desk is transforming the office furniture shopping experience, beginning with our flagship product, the award-winning UPLIFT Standing Desk. Our comprehensive UPLIFT office furniture line offers everything needed for a complete office setup, all designed to optimize comfort, health, and productivity.

Our in-house Product Development team specializes in creating high-quality ergonomic furniture, while our Content team ensures our ecommerce website offers extensive configuration options tailored to individual customer needs.

Efficiency is key : our Order Processing and Warehouse teams work diligently to maintain inventory and ship orders the same day. Customers benefit from award-winning support provided by our Sales, Customer Service, and Warranty teams, backed by the industry-leading 15-year warranty.

For larger scale projects, our Interior Design and Contract Sales teams specialize in commercial building layouts, serving a wide range of clients including many Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

We value our environment :

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies : We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.

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