ROLE
We are seeking an experienced General Clerk to support the Army Community Services Family Advocacy Program (FAP) at Fort Eisenhower in Georgia. Your responsibilities will center on providing in-person administrative support to help deliver prevention services to Soldiers and their families.
This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.
Apply today!
RESPONSIBILITIES
I. Client Support
- Greet clients, assess needs, and ensure completion of required documents
- Screen clients and conduct intake interviews for those requesting Family Advocacy Program services
- Provide information on Family Advocacy services, resources, class instructions, and registration procedures
- Schedule appointments for eligible Service and Family Members and relay required documentation prior to appointments
- Complete intake assessments and enter client information into the Army Community Service (ACS) Client Tracking System
II. Administration
Deliver administrative support to promote child and family functioning for Service Members and their familiesProvide administrative, clerical, typing, filing, and computer-related supportPrepare weekly schedules for timekeeping, intake, and home visitsAnswer routine telephone calls, provide general information, and take messages as appropriateSchedule briefings and meetings, and prepare related agendas, records, and minutesSupport the ACS FAP in preparing briefing materials and scheduling command briefingsDistribute films and training materials from the ACS / FAP resource library to clientsIII. Data Management
Operate software and collect risk factor data from partner agencies by the 10th workday each monthMaintain files in accordance with the Army Records Information Management System (ARIMS)Validate risk factor data and submit to the Major Command (MACOM) by the 5th working day of each monthMaintain contact records and enter data into the Army Family Web PortalOrganize data, reports, Risk Reduction actions, and Client Tracking System recordsInput data into the database for tracking FAP training and command briefingsAnalyze staff data collected through monthly ACS / FAP needs assessmentsCollect, analyze, and maintain data from ACS management systems for planning and reporting per program guidanceIV. Technical Support
Demonstrate proficiency in Microsoft Office applications (e.g., Word, Excel, and PowerPoint)Create graphics that support collected data for reporting and presentation purposesResearch training materials and promotional items, and prepare purchase requests to support FAPHelp maintain a comprehensive directory of military and civilian education and support services within a forty-mile radiusUpdate the list of installation commanders on a quarterly basisAssist with purchase tracking by obtaining quotes and maintaining packing slips / invoicesV. Outreach Support
Coordinate with Marketing to develop flyers, brochures, and promotional materials for events, training, and seminarsKNOWLEDGE & SKILLS
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)Skill in data entry, file management, and recordkeepingAbility to interact with clients in a professional, respectful, and tactful mannerStrong written and verbal communication skillsAbility to coordinate meetings, prepare materials, and support briefingsAbility to collect, analyze, and manage data for planning and reportingBACKGROUND
1 year experience working with a military / civilian social service agency or experience as a military Family Member required2 years of documented experience with Microsoft Word, Power Point, and Excel requiredBasic computer skills to be able to enter and retrieve data from management systems requiredA valid unrestricted motor vehicle license requiredFamiliarity with Army Community Service (ACS) programsCustomer service experience preferredDetail-oriented and organizedEDUCATION
High school diploma or equivalent requiredBachelors degree preferredLOCATION
Augusta, GA, 30905TELEWORK
N / ACLEARANCE
U.S. citizenship is required as it supports the U.S. federal governmentCLIENT
U.S ArmyTRAVEL
Travel is requiredWORK HOURS
40 hours per week5 days a weekEMPLOYMENT CLASSIFICATION
Employment Classification Eligibility NonexemptRELOCATION
Not eligible for relocation benefitsKMRG, LLC is an Equal Opportunity / Affirmative Action (EEO / AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and / or local law.
Other Considerations. Applicants will be subject to a background investigation. Individuals primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.