Program Manager, Business Continuity

Chubb’s Global Safety, Security and Business Continuity Management (GSSBCM) manages critical areas that are driven by a Duty of Care to protect our people, property, reputation, and brand. GSSBCM acts as a shared service to support Chubb Business Units and Corporate functions – as an integrator that can assist with reducing risk, and enhancing resilience, through deliberate planning, progressively challenging exercises, and transparent policies and processes.

The

Program Manager, Business Continuity,

is responsible for driving and executing several key projects within the global Business Continuity program. This includes ownership of program governance, including but not limited to, ongoing development and maturity of policies and standards, standard operating procedures, key performance indicators, metrics and monitoring of compliance. This person will also be responsible for the management and program integration with for several key projects, including a partnership with Third Party Risk Management (TPRM) on the rollout of their third-party risk software as well as the rollout of the Business Continuity team’s platform.

Key Responsibilities :

Facilitate the ongoing development, maturity and execution of all appropriate policies, standards, procedures, and methodologies according to Chubb’s global Business Continuity program requirements and strategy

Responsible for global governance of all appropriate policies, standards and procedures including all compliance monitoring

Facilitate the escalation, communication, and validation of any issues identified relating to compliance with Chubb’s global Business Continuity policies and standards

Maintain executive reporting on progress of the Business Continuity program’s lifecycle and enhancement projects; complete all monthly, quarterly and annual reporting requirements

Act as the global project manager for the business continuity software, including all aspects of training for users, access control, and ongoing implementation needs o Track and communicate project status, milestones, and gaps

Liaise with internal IT partners on prioritization, change requests and release schedules

Liaise with vendor partners on best practice, enhancement opportunities and issue resolution

Manage tasks and platform needs with appropriate business continuity team members to ensure regional and stakeholder ownership

Maintain monthly reporting and metrics on adoption status

Oversee business continuity processes related to third party resilience globally

Provide overall governance of the business continuity requirements for the global Third-Party Resilience Program and Third-Party software, including development of the program and review methodology

Ensure business continuity approach to Third-Party Resilience is aligned to industry best practices and standards, referring to external sources to better inform the progress of the program

Ensure businesses craft, maintain, and exercise (in an approved cadence) the recovery strategies for their loss-of-supplier scenario. Partner with regional business continuity leads to tailor and obtain approval for their local exercising cadence and integrate it into their Business Continuity standard

Produce and implement standardized processes and SOPs linked to the global Third-Party Provider Policy, as well as align approach with other risk domain leads (IT DR, Data Privacy, Information Security / Cyber Risk, Compliance / Legal, Finance)

Oversee emerging risks related to Third-Party / Vendor Risk Management

Attend and actively participate in Third-Party Risk Management Committees or equivalent and other relevant committees where required

Track emerging global business continuity regulations, source new best practices, identify areas for continued enhancement. Develop plans with appropriate Business Continuity leadership for achieving compliance; track compliance accordingly

Other duties and responsibilities as assigned by business continuity leadership

Travel as required throughout the year (approximately 20%)

Minimum 5 year’s experience in all phases of business continuity (planning, training, and exercising), crisis management, crisis communications, or disaster response and recovery

Bachelor’s degree from an accredited college or university

Experience in program management, overseeing ongoing objectives, matrix reporting structures, metrics, and related projects

Experience with, or a working understanding of, business continuity activities connected to supplier resilience and IT disaster recovery

Strong analytical, organizational, and decision-making skills

Proven ability to lead compliance and execution of policies and procedures

Strong leadership skills and a productive team player with a proven track record

Strong verbal / written communications. Must be able to engage and coordinate efficiently and effectively with business partners and all levels of leadership across the global organization

Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates

Strong interpersonal skills and articulation skills required to communicate solutions to management

Skilled at working with senior management in the development of strategic, as well as, tactical plans to mature business resilience culture within the corporation

Strong proficiency with the Microsoft Office suite

Knowledge of Fusion Risk Management is a plus

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.