Installation Technician

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Job Summary :

Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by installing, programming, configuring, dismantling, reconstructing, converting, trouble-shooting and servicing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.

Job Duties :

• Drives customer loyalty by exceeding customer's expectations through the installation / service process and meeting customer commitments.
• Meets customer commitments by arriving within estimated time of arrival.
• Installs, programs, configures, dismantles, reconstructs, converts, trouble-shoots and services security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follows and completes required processes of wired and wireless technology and connection procedures.
• Tests and validates system signals / communication with central monitoring to properly establish service.
• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.

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ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.