Receptionist / Dispatcher

Location : Minnesota

Company : Ultimate Staffing Services

Position Overview :

Ultimate Staffing Services is seeking a Receptionist / Dispatcher to join their client's team in Minnesota . This hybrid role will combine front desk reception duties with dispatch responsibilities, ensuring efficient communication between clients, field staff, and internal teams while delivering excellent customer service to visitors and callers.

Responsibilities :

Receptionist Duties :

Greet and assist visitors in a friendly and professional manner.

Answer and direct incoming phone calls to the appropriate department or personnel.

Manage incoming and outgoing mail and deliveries.

Maintain a clean and organized reception area at all times.

Schedule appointments and manage calendars as needed.

Dispatcher Duties :

Receive and process service requests via phone, email, or internal systems.

Assign and dispatch field personnel based on availability, location, and urgency.

Monitor the progress of jobs , updating clients and internal teams with status reports.

Maintain accurate records of dispatch activities and service calls.

Communicate effectively with technicians , drivers , and other staff to ensure smooth operations.

Qualifications :

High school diploma or equivalent.

Additional administrative or customer service training is a plus.

Proven experience in a receptionist , dispatcher , or similar role.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities .

Ability to remain calm and professional in high-pressure situations.

Required Work Hours :

Monday - Friday, 7 : 30 AM - 4 : 30 PM or 8 : 00 AM - 5 : 00 PM .

Equal Employment Opportunity Statement :

Ultimate Staffing Services is an Equal Employment Opportunity employer . They provide consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. All qualified applicants, including those with criminal histories, will receive consideration consistent with state and local laws, including the California Fair Chance Act , City of Los Angeles' Fair Chance Initiative , and the Los Angeles County Fair Chance Ordinance .

This role is ideal for someone who thrives in a customer service environment and is comfortable managing both reception and dispatch operations . If you're organized, detail-oriented, and able to multitask efficiently, this opportunity offers a great work-life balance with Monday to Friday hours.