Scheduling Coordinator- Kenwood

Job Overview :

This position is responsible for providing clerical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

Job Requirements :

High School Diploma or GED Degree (Required)

Up to 1 year experience exposure to professional environment (Required)

Knowledge of Microsoft Office suite

Job Responsibilities :

Encourage / Support Continuous Learning / Improvement : Alerting of issues; Recommending changes

Follows regulatory compliance / departmental process LMRP

Productivity : number procedures scheduled, percent of time on phone and available.

Quality - Accuracy of scheduling Facility / procedure Demographic information

Team work and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees.

Telephonic Customer Skills - Follows scripting -Quality and Service- Problem solve customer needs Anticipates customer needs Complies with phone monitoring skill sheet.

Working Conditions : Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing : Conversation - Consistently

Hearing : Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting Lifting 50+ Lbs. - Rarely

Lifting Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading - Consistently

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking / Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity : Far - Frequently

Visual Acuity : Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following :

Serve : ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients / guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel : ALWAYS...

Respect : ALWAYS...

Value : ALWAYS...

Engage : ALWAYS...