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Logistics Specialist

Logistics Specialist

AFS LogisticsShreveport, LA, US
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Job Description

Job Description

This position can be domiciled in either the Shreveport or Atlanta office.

Purpose / Job Function :

The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. They effectively provide support for billing, account set up and other operational tasks.

Essential Functions :

  • Communicate with client, carrier and internal teams to manage and resolve billing and / or rate issues
  • Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers
  • Establish strong relationships with clients, carriers and internal team members
  • Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients
  • Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data
  • Manage and resolve daily carrier service issues, failures and delays
  • Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management

Qualification / Requirements :

  • Strong computer skills with working knowledge of MS Office Software : Outlook, Word, and Excel
  • Ability to effectively communicate verbally and in writing using professional etiquette
  • Must have strong organizational and “follow-up” skills
  • Demonstrated ability to work as a team
  • Ability to provide sound problem solving
  • Ability to pay excellent attention to detail
  • Ability to work independently and with minimal guidance
  • Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data
  • Education / Experience :

  • High School Diploma or GED required
  • Bachelor’s Degree preferred
  • Minimum of two years’ experience in transportation industry
  • Minimum of one years’ experience in a customer service or related environment
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    Logistic Specialist • Shreveport, LA, US