Job Description
Job Description
This position can be domiciled in either the Shreveport or Atlanta office.
Purpose / Job Function :
The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. They effectively provide support for billing, account set up and other operational tasks.
Essential Functions :
- Communicate with client, carrier and internal teams to manage and resolve billing and / or rate issues
- Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers
- Establish strong relationships with clients, carriers and internal team members
- Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients
- Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data
- Manage and resolve daily carrier service issues, failures and delays
- Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management
Qualification / Requirements :
Strong computer skills with working knowledge of MS Office Software : Outlook, Word, and ExcelAbility to effectively communicate verbally and in writing using professional etiquetteMust have strong organizational and “follow-up” skillsDemonstrated ability to work as a teamAbility to provide sound problem solvingAbility to pay excellent attention to detailAbility to work independently and with minimal guidanceExperience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that dataEducation / Experience :
High School Diploma or GED requiredBachelor’s Degree preferredMinimum of two years’ experience in transportation industryMinimum of one years’ experience in a customer service or related environment