Technical Client Support

Requisition Title

: Technical Client Support(03XAH)US-FL-Melbourne

Description

This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, chat, or online chat. The Concierge will teach and guide consumers through this savvy and innovative technological experience. Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program. The Concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.

Responsibilities

• Provide an exceptional client experience in every interaction.
• Communicate effectively in both verbal and / or written responses to client inquiries.
• Provide insightful advice and direct support to consumers in need. Diagnoses of issues and provide resolution with teaching and guidance.
• Partners with legacy app owners for troubleshooting and resolution.
• Educate the client on products and services.
• Researches and resolves billing or payment issues. Owns the consumer experience from the very beginning to the end. Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
• Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
• Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.
• Participate in projects, responsibilities, and other tasks assigned by management.

Education

Experience

Skills

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.