Control Room Manager - PS DFW

Job Description

Job Description

Internal applicants must apply on or before the following deadline for their candidacy to be considered further : Thursday, July 24th on or before 11 : 59 PM PST

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to / from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

Are you ready to be a part of something truly extraordinary? We’re defining a new category in luxury hospitality and are excited to introduce the PS experience at DFW in 2026. We’re building a team of passionate, driven hospitality professionals who’re excited to shape the future of luxury travel.

The Role : Control Room Manager - PS DFW

The Control Room Manager is responsible for leading and managing all Associates in the Control Room which is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates and CR Admins.

This role reports directly to the Director of Operations - PS DFW

Responsibilities & Expectations

• Assume a leadership role in the interviewing and hiring process for Control Room Associate and Control Room Admin.
• Oversees required compliance training for all Control Room Associates.
• Serve as a representative of the Control Room at PS DFW Leadership meetings.
• Facilitate One on One’s and developmental meetings with all Control Room Associates.
• Timecard approval and management for all Control Room Associate for each pay period.
• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with DFW Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, DFW PD, and other DFW organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership

Requirements

Full Time Employee Benefits

This is a full-time, exempt position.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.