Technical Support Engineer

Technical Support Engineer

Location : SW suburbs of Chicago IL

Salary : $85000 - $100000 up to 10% Bonus Full Benefits

Benefits : Medical Dental Vision Life 401(k) w / match Holidays PTO and more

Travel : None

Job Type : Full-Time

Typical Hours : MonFri; Flexible between 7AM 6 : 30 PM CT; Hybrid 2 days remote

Start Date : ASAP

Sponsorship is not available

Technical Support Engineer Description

Our client a growing company in the warehouse automation and software solutions space is seeking a Technical Support Engineer to join their team in the southwest suburbs of Chicago. The company designs and delivers advanced automation software that drives real-time warehouse efficiency for clients this role youll play a key part in diagnosing troubleshooting and resolving client issues related to warehouse execution and automation systems. This position is highly collaborative and customer-focused requiring a mix of strong technical acumen analytical ability and excellent communication skills. Youll own client issues from first contact to full resolutionusing diagnostic tools database queries and system analysis to identify root causes and ensure long-term fixes. This is an exciting opportunity to join a dynamic technology team make a visible impact on warehouse operations and grow your career with clear pathways for advancement and promotion.

Note : This position requires onsite attendance during training but will transition to a permanent hybrid set-up thereafter.

Technical Support Engineer Responsibilities

Take ownership of customer-reported issues from initial contact through resolution

Analyze and define client challenges to ensure accurate problem diagnosis

Research troubleshoot and resolve system and software issues

Identify and document root causes for long-term solutions

Communicate clearly with clients via phone email chat and video conferencing

Maintain accurate records of client issues and resolutions

Collaborate with engineering and development teams to address complex issues

Technical Support Engineer Qualifications

Bachelors degree required

2 years of client-facing technical support experience required

Proficiency in C C Java JavaScript and HTML required

Database proficiency in SQL required

Must be willing to work on-site three days per week

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 100000