Information Technology Support Analyst (Alpharetta)

Location : Alpharetta, GA or Bozeman, MT

Open to Remote : Yes, but preferably wed like the location to be close to Alpharetta or Bozeman within reason.

Job Discipline Description : Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and / or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and / or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and / or analytical methods Works with a moderate degree of supervision

Recommended Skills : Functional Knowledge : Applies analytical and technical skills to perform a variety of activities. Business Expertise : Has good understanding of how the team integrates with others. Leadership : Has no supervisory responsibilities. Problem Solving : Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact : Impacts the quality and quantity of own work. Interpersonal Skills : Uses communication skills and common courtesy to exchange information.