Hospital Operator Lead

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Job ID

82269

Location

Sacramento

Full / Part Time

Full Time

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Job Summary

This position will function as a lead in within the unit assisting with the hiring and primary trainer of proper technics and procedures of handling all types of call for new and existing operators. Maintains operator online directory / Telephone database, complete training class assigned by supervisor, responsible for preventive maintenance (code / alarms), potentially sitting lead or back-up every day, in absence of supervisor, acts as lead handles all daily activates and provides information to supervisor, help maintain operator training manual. Responsible for performance of special functions and projects as they are assigned by the supervisor. Responsible for providing directory assistance to incoming callers with the ability to deal with highly confidential information. Responsible for assessing priorities and using telephone soft skills to handle high priority and urgent patient matters.

The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to : Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels.

Apply By 11 / 13 / 2025 at 11 : 59PM.

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position

• High school diploma or equivalent experience or training
• Experience in an administrative support role.
• Leadership experience and / or skills to train, motivate, distribute and review staff work.
• Computer experience and skills to use keyboard to access data, perform basic troubleshooting, and etc.
• Experience answering multi-line phones.
• Experience and knowledge, using two-way radio and proper radio etiquette.
• Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
• Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
• Ability to objectively communicate, maintain cooperation and promote teamwork between units and other personnel.
• Strong customer service, telephone and interpersonal skills.
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Ability to follow oral and written direction and instructions which are presented in a variety of formats.
• Ability to pay strict attention to detail.

Key Responsibilities

Department Overview

Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDHS buildings, utilities, and grounds at the UC Davis Health System. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF.

POSITION INFORMATION

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html

Physical Demands

Mental Demands

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be available (flexible) to work variable shifts, days, overtime, and / or additional hours (holidays and weekends included) for a 24 hour per day, 7 day per week operation. Must be able to work in a very structured environment, with a shared work area where you are required to stay at your work station while performing the functions and tasks of the position. Available to go through a minimum of a four (4) week training program. Must have reliable transportation.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks