Application Manager

Overview

The Application Manager oversees and guides the organization’s portfolio of mission-critical applications (., EMR, PACS, With advanced knowledge of IT deployment and strategy, this role leads application administration, optimization, and roadmap development. Working closely with stakeholders across the organization - including IT, business leaders, clinical teams, and vendors - the Application Manager ensures stability, performance, alignment with business goals, and continuous improvement. They also manage a team of analysts, lead complex projects, and drive process and governance enhancements.

Responsibilities

• Manage the planning, implementation, maintenance, and support of enterprise applications, ensuring performance, reliability, security, and compliance (including HIPAA) align with organizational architecture and objectives.
• Supervise and mentor a team of Senior and Junior Application Analysts : prioritize assignments, conduct performance reviews, provide coaching and professional development.
• Act as primary liaison with business units (. clinical, finance, HR), system users, and vendors to identify needs, prioritize enhancements, manage support escalations, and evaluate new application opportunities.
• Manage application-related projects from vendor evaluation and procurement through selection, implementation, training, and post-deployment support - serving as project manager where required.
• Define project scopes, identify and manage stakeholders, tailor communications for varied audiences, and track deliverables to ensure timely completion.
• Oversee application governance : define policies and processes for change management, system usage, uptime, security and performance, downtime procedures, and business continuity.
• Develop and maintain application roadmaps aligned with IT and business strategy; prepare executive-level reports, performance metrics, gap analyses, and improvement plans.
• Conduct application portfolio assessments and review redundancy, value, and risk to optimize cost effectiveness and support strategic decision-making.
• Manage vendor relationships and service level agreements, including contract negotiation and performance evaluations.
• Ensure effective training and knowledge transfer : establish best practices, support documentation, facilitate end-user training sessions, and foster on-the-job mentoring.
• Continuously monitor industry trends, emerging technologies, regulatory updates, and evolving business needs - advocating for enhancements and new application investments.
• Manage the On-call after hour team. This includes, but not limited to providing downtime updates, issues, and resolutions to senior leadership.

Qualifications