WD-Sr. Enterprise Systems Analyst

This position combines hands-on technical expertise with a polished, service-oriented approach. The ideal candidate will thrive in an environment that demands both deep technical proficiency and discreet, high-touch service for senior executives and their teams. This position reports to the Enterprise Systems Manager.

• Provide technology support via phone, email, and in-person with staff and executives.
• Complete regular, proactive checks of executive workstations and peripherals.
• Collaborate with Executive Assistants to ensure all supported systems are functioning as expected.
• Assist with setup and configuration of conference room audio visual systems as needed.
• Troubleshoot and resolve issues related to Office 365.
• Log all stakeholder interactions in the ticketing system.
• Set up and configure Microsoft Windows laptops / desktops.
• Install and configure software on Microsoft Windows laptops / desktops.
• Troubleshoot issues with Microsoft Windows workstations and Apple / Android mobile devices.
• Identify and resolve hardware and software application conflicts.
• Perform basic troubleshooting of network and telephony systems.
• Continually evaluate technology systems. Recommend and implement changes where appropriate.
• Work with external vendors to manage repairs for damaged / malfunctioning hardware.
• Collaborate with cross-functional teams to properly onboard new executive team members.
• Accept responsibility for outcomes. Acknowledge mistakes and then take steps to resolve them.
• Continually find more efficient ways to fulfill responsibilities. Quickly adapt and respond to change.
• Contribute to IT projects as assigned.
• Performs other duties as assigned by the Enterprise Systems Manager.
• Limited local travel is required to support executive activities in remote locations.

Knowledge, Skills, and Abilities

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