Member Services Representative (CORP)

Member Services Representative

The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP affiliated Physicians / Staff, and internal teams. Provides accurate information and timely follow-through for requests requiring extensive research and response.

Key Responsibilities

• Assists MDVIP members / physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks.
• Accurately documents all phone calls and activities in the member's record.
• Researches and resolves member issues and develops appropriate solutions.
• Provides information to Members and Doctor's offices to assist with Flexible Spending Account reimbursement inquiries.
• Assists members / physicians with MDVIP general website and App support.

Key Competencies

Minimum Qualifications

Preferred Qualifications

Why Join MDVIP?

Be part of a mission-driven organization leading innovation in personalized healthcare.

Drive transformation and growth in a dynamic, fast-paced environment.

Competitive compensation : attractive base salary complemented by performance-based incentives for eligible roles.

Comprehensive benefits : health, dental, vision insurance, and retirement plans.

Professional development : access to ongoing training and leadership development programs.

Positive work environment : consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education / training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical / prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.