Customer Care Representative II

Customer Care Representative II

At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist in Dearborn, MI, specializing in the automotive industry, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Customer Experience Specialist builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. Customer Experience Specialist will teach and guide consumers through this savvy and innovative technological experience. Client interaction, first and foremost, is to provide an exceptional experience in order for guests to build a strong loyalty to the program. Customer Experience Specialist will be focused on building relationships with their members and providing an outstanding experience where members are delighted.

Responsibilities

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need. Diagnoses of issues and provide resolution with teaching and guidance.
• Partners with legacy App owners for troubleshooting and resolution.
• Researches and resolves billing or payment issues. Owns the member experience from the very beginning to the end. Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilize the program.
• Identifies and presents out of the box ideas and changes to other Customer Experience Specialist and Leaders that will ensure this program is second to none.

Education

Experience

Skills

Other

What You Can Expect

A Bit More About Your Role

In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect :

Culture of Service to be treated like you are the customer from day one

Teamwork belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.

Respect a team that is accountable, dependable and gives you their full attention.

Proactive to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career Growth lots of learning opportunities for aspiring minds

Diversity be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program, a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.