Job Title : Service Dispatcher
Work Hours : 7 : 30am to 5 : 00pm, Monday through Friday, some overtime
Primary Job Function : Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Reports to : Operations Manager
Required Qualifications :
Service Dispatcher • Cincinnati, OH, USA