Job Summary
The Service Manager oversees the service department at Interstate Power Systems Fargo facility ensuring high-quality repair and maintenance services for heavy-duty diesel trucks off-highway equipment and generators. This role involves managing a team of certified technicians coordinating service schedules maintaining customer satisfaction and driving operational efficiency. The ideal candidate will have strong leadership skills and extensive experience in heavy-duty diesel mechanics equipment repair and generator maintenance.
Key Responsibilities
- Team Leadership : Supervise train and motivate a team of factory-trained technicians fostering a culture of safety teamwork and exceptional service.
- Service Operations : Oversee daily service activities including diagnostics repairs and preventive maintenance on heavy-duty diesel trucks off-highway equipment and generators.
- Customer Service : Build and maintain strong relationships with customers addressing inquiries providing repair updates and ensuring high satisfaction levels.
- Workflow Management : Schedule and prioritize service jobs to meet deadlines optimize technician productivity and minimize downtime for customer equipment.
- Quality Control : Ensure all repairs meet manufacturer standards and company quality guidelines conducting inspections as needed.
- Inventory Coordination : Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
- Financial Oversight : Monitor service department performance manage budgets and achieve revenue and profitability targets.
- Compliance : Enforce compliance with safety regulations DOT standards and environmental policies in all service operations.
- Reporting : Prepare and analyze service reports tracking key performance indicators such as turnaround time customer feedback and technician efficiency.
Qualifications
Experience : Minimum of 5 years in heavy-duty diesel truck repair off-highway equipment maintenance or generator service with at least 2 years in a supervisory or management role. Experience with brands such as Detroit Diesel Caterpillar Allison Transmission or MTU is preferred.Education : High school diploma or equivalent required; associate or bachelors degree in diesel technology business management or a related field is a plus.Certifications : ASE certifications manufacturer-specific training or other relevant credentials in diesel mechanics or generator repair are highly desirable.Skills :Strong technical knowledge of heavy-duty diesel engines transmissions hydraulics and generator systems.
Proven leadership and team management abilities.Excellent communication and customer service skills.Proficiency with service management software inventory systems and Microsoft Office.Ability to multitask in a fast-paced environment and make data-driven decisions.Other Requirements :Valid drivers license; CDL is a plus.
Ability to lift to 50 pounds and work in a shop environment.Willingness to work occasional evenings or weekends based on customer needs.Key Skills
Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service
Employment Type : Full Time
Experience : years
Vacancy : 1