Service Manager

Job Summary

The Service Manager oversees the service department at Interstate Power Systems Fargo facility ensuring high-quality repair and maintenance services for heavy-duty diesel trucks off-highway equipment and generators. This role involves managing a team of certified technicians coordinating service schedules maintaining customer satisfaction and driving operational efficiency. The ideal candidate will have strong leadership skills and extensive experience in heavy-duty diesel mechanics equipment repair and generator maintenance.

Key Responsibilities

• Team Leadership : Supervise train and motivate a team of factory-trained technicians fostering a culture of safety teamwork and exceptional service.
• Service Operations : Oversee daily service activities including diagnostics repairs and preventive maintenance on heavy-duty diesel trucks off-highway equipment and generators.
• Customer Service : Build and maintain strong relationships with customers addressing inquiries providing repair updates and ensuring high satisfaction levels.
• Workflow Management : Schedule and prioritize service jobs to meet deadlines optimize technician productivity and minimize downtime for customer equipment.
• Quality Control : Ensure all repairs meet manufacturer standards and company quality guidelines conducting inspections as needed.
• Inventory Coordination : Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
• Financial Oversight : Monitor service department performance manage budgets and achieve revenue and profitability targets.
• Compliance : Enforce compliance with safety regulations DOT standards and environmental policies in all service operations.
• Reporting : Prepare and analyze service reports tracking key performance indicators such as turnaround time customer feedback and technician efficiency.

Qualifications

Strong technical knowledge of heavy-duty diesel engines transmissions hydraulics and generator systems.

Valid drivers license; CDL is a plus.

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1